Panera Bread

Reviews

• KN

  Kipp Nguyen

  Nov 8, 2025
  1.0
  Delivered late and gave the wrong orders. Ordered a chicken wild rice and chicken noodle soup, received chicken wild rice only
• RV

  Renee' Valenti

  Nov 6, 2025
  1.0
  App is incredibly frustrating. We’re supposed to get a Dollar soup code said it was an inactive went in and actually talked to the manager and they said that there was nothing they could do very frustrating. Update, , I decided to call the store directly and spoke with Sasha, the store manager, who agreed that there was some miscommunications when my girlfriend came in to pick up the order.. I let her know I understood the app was not her direct stores issue, but Customer Service needed to be a priority when the app continues to negate the offers they are giving. Sasha stepped up and made things right. Much appreciated.
• SF

  Sophie Foster

  Oct 26, 2025
  2.0
  I normally really love this place but today I waited an hour for a doordash order (which I understand isn’t entirely the restaurant’s fault) and then Panera forgot half of my order despite all of the items being on the receipt, and doordash said it would take another hour just for the rest of my order to arrive. It also said the order wasn’t checked by anybody before being sent out :( so if you want to get food from here then order the food in person
• AG

  Alex Goldberg

  Oct 25, 2025
  1.0
  Always out of coffee! Always waiting time ! Now not even sleeves are there!!!! When I have asked I was told we are totally out of sleeves :) common Panera Bothell .. why is going on!!!
• CE

  Christy Espinoza

  Oct 9, 2025
  2.0
  ​"Our recent luncheon at Panera Bread proved to be a profoundly disappointing experience. We noted a conspicuous dearth of dessert selections upon our arrival. The cashier neglected to request our telephone number, and we were compelled to remind them of the 50% dessert discount associated with our 'You Pick Two' order. The food was presented lukewarm and exhibited substandard preparation; my tuna sandwich, intended to be toasted, was presented soggy and excessively garnished. My daughter's sandwich and macaroni and cheese were similarly lukewarm. We observed employees disregarding fundamental hygiene protocols, such as improper hat usage and a failure to sanitize hands, and noted numerous instances of order discrepancies affecting other patrons. The tea dispenser was non-functional, and our order was erroneously designated 'to go' rather than 'dine in.' Manager Jonathan offered apologies and complimentary desserts, yet the available selections were limited. Following our meal, we addressed our concerns regarding the food with the manager, who reiterated his apologies and authorized a full refund. He attributed the issues to newly hired staff requiring further training. We emphasized the observed lapses in hygiene, including inadequate hat usage and a manager with exposed long hair handling food, and stressed the necessity of comprehensive training on cross-contamination and handwashing. The dining area featured chairs left askew, posing a potential hazard, and the beverage station was in a state of disarray. In summation, our dining experience was far from satisfactory."

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