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Jimmy John's

3.1
(170 reviews)

Business Details

22833 Bothell Everett Hwy, Bothell, WA
98021, United States
(425) 420-9060

About

Sandwich Restaurant

Location

Jimmy John's
22833 Bothell Everett Hwy, Bothell, WA
98021, United States

Hours

Reviews

3.1
170 reviews
5 stars
63
4 stars
27
3 stars
11
2 stars
8
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with reports of rude staff, unhelpful management, and a lack of accountability for mistakes.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong sandwiches, leading to frustration and disappointment.

Timeliness

Delivery and order preparation times were frequently criticized, with reports of long waits and orders not being ready on time.

Food Quality

While some customers enjoyed the food, others reported issues with the quality and freshness of the sandwiches, including complaints about portion sizes.
  • AM
    Anissa Macdonald
    Jan 22, 2026
    1.0
    doesn’t open at 10!! was told by employees it opens 10:30, was very sad to show up and get something before work thinking it was open because that’s what it says everywhere else…
  • DS
    D S
    Dec 19, 2025
    1.0
    Went in and ordered a large sandwich, requested to pickles on a half of sandwich and they told me that I had to buy 2 seperate sandwiches. What other sandwich shop asks this questions. I could of said put pickles in the whole sandwich and picked them out, trying to save them extra pickles but declined. Never going back to this cheap, unfriendly place1
  • SS
    Sundcwn Stark
    Dec 6, 2025
    1.0
    Every time I do an online order my sandwich isn’t even started until I get there and then they don’t even call my name because it’s an online order and they think someone is going to come asking for it. I drive 20 minutes, wait 20 minutes just to sit and stare at 11 employees pealing lunch meats and sorting loafs of bread while 1 person makes sandwiches. You have gourmet written all over the walls yet your food looks and taste like it was made yesterday. It’s an insufferable process to wait through. Your employees do not deserve minimum wage, your store owner doesn’t deserve to operate business, and your CEO doesn’t deserve to be a billionaire. It hoagies, it really isn’t that hard
  • TN
    Tony Nazari
    Nov 24, 2025
    1.0
    This place is horrible, I ordered 3 sandwiches all of thrm turkey with 1 of them being free because of my rewards points . I am not sure if thr store was short on turkey or what the deal was but they place extremely small amount of turkey in my sandwiches looked like they spread the amount of 1 sandwich in 3 sandwiches so my sandwich tasted more like veggies then anything. Feel like I got cheated and money has been stolen from me by this store.
  • MM
    Marianne McKnight
    Nov 20, 2025
    1.0
    Terrible terrible terrible customer service. I was waiting at the pick up area for an online order. And the owner was like-what. So I told him my name and he said-what does that mean? So I said pick up. And he pointed to the check out. Use your words. Treat your customers with care. I work in the complex and my co workers won’t eat there because of the terrible customer service they have received. I’ve been in retail for 30 years, so I know when I’m being treated poorly. I told him he didn’t have to be so rude.

Brand Certified Facts from Jimmy John's

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Certified February 22, 2026Yext Knowledge Graph
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