Chipotle Mexican Grill

3.2
657 reviews
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About

Mexican Restaurant
Chipotle Canyon Park is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
21135 Bothell Everett Hwy, Bothell, WA
98021, United States

Hours

Reviews

3.2
657 reviews
5 stars
239
4 stars
107
3 stars
54
2 stars
38
1 star
219

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight rude and unprofessional staff, with many customers expressing disappointment in their interactions.

Portion Sizes

Many customers reported consistently small portion sizes, often feeling shortchanged compared to other locations.

Food Quality

Several reviews mention issues with food quality, including undercooked vegetables and spoiled ingredients.

Cleanliness

Customers noted that the dining area and service counters were often dirty, impacting their overall experience.

Online Ordering Issues

Frequent complaints about problems with online orders, including missing items and long wait times for pickup.
  • BT
    Brittany T
    6 days ago
    3.0
    Chipotle is one of my favorites but this is the second time I had a poor experience at this location. Every time I do mobile pickup, I end up waiting 15+ min in the drive thru when my app says the food is ready. No one bothers greeting you or at least letting you know if they’re behind, they just avoid eye contact and look like they’re inwardly hoping you go away. They also forgot veggies on my bowl. I miss the days when good customer service mattered. 😔
  • JH
    Justin Hale
    Nov 12, 2025
    1.0
    The staff have no idea how to properly handle food when told About food, allergies. Very few understand much English, which makes it very challenging to prevent food sensitive kids for getting sick. Makes me question if any of them actually have their food handlers permit at this point.
  • MK
    Merve Koç
    Nov 6, 2025
    1.0
    I visited this place today and ordered a veggie bowl. Just as I was about to finish my meal, I found a piece of meat in it. Maybe it was just that one piece, or maybe I had already eaten more without realizing it — I’m not sure. When I told the manager, she just said “sorry.” I think there should be some kind of accountability for this.
  • BB
    Bill B
    Nov 1, 2025
    3.0
    Staff is really bad at this location. They’re very short and have poor manners. There has also been many occasions where the veggies are under cooked. The peppers are still crisp and have no caramelization or sweetness. Another issue with the veggies is there there are GIANT chunks of unions. Like a the size a large Lay’s potato shop. I’d rather you throw that away than ruin my bite.
  • YS
    Y S
    Oct 28, 2025
    2.0
    We like Chipotle and often visit this place. Today we ordered 3 burrito bowls as part of a Chipotle fundraiser event for a school. However I forgot to present the flyer before paying for the order. I asked them if they could refund the order and recharge me after including the details of the fundraiser. They refused to accommodate. It would take a minute of their time and would have helped generate goodwill for the fundraiser that they were already part of. I am annoyed and disappointed.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Canyon Park offer?

Chipotle Canyon Park offers fast-casual Mexican food with customizable menu items like burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients.

What are the opening hours of Chipotle Mexican Grill in Canyon Park?

Chipotle Canyon Park is open every day from 10:45 AM to 11:00 PM.