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Brand Certified

Chipotle Mexican Grill

3.6
(538 reviews)

About

Mexican Restaurant
Chipotle Bonney Lake is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
20416 98th St E, Bonney Lake, WA
98391, United States

Hours

Reviews

3.6
538 reviews
5 stars
248
4 stars
94
3 stars
47
2 stars
40
1 star
109

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers reported inconsistent and often small portion sizes, leading to dissatisfaction.

Service Speed

Several reviews highlighted the fast service, with some customers noting quick turnaround times.

Cleanliness Issues

Multiple customers mentioned dirty tables and unsanitary conditions in the restaurant, particularly in the bathrooms.

Food Quality

There were complaints about food quality, including undercooked rice, salty chicken, and overall inconsistency in taste.

Staff Attitude

Feedback indicated mixed experiences with staff, ranging from friendly and helpful to unhelpful and unfriendly.
  • JH
    Jacob Harm
    Feb 18, 2026
    1.0
    Put an order in on Chipotle app last night around 9:20 PM. Said the order will be ready at 9:30 app updated me and said order was ready pulled up around 9:35 and sat outside the window until 9:54 until someone finally came over and gave me my order that has been sitting there for over 20 minutes. What made it worse was at least three employees looked out that window and seen me sit there they even added more orders to the shelf while I just sat outside waiting about 15 minutes into waiting I started knocking on the window, but they just ignored me completely. I usually do 2 to 3 orders a week with chipotle for dinner or lunch, but I will not be using this Bonnie Lake location ever again.
  • DC
    Donna Cobb
    Feb 16, 2026
    5.0
    Love this place so clean and so good very healthy food .
  • JD
    Jennifer Durham
    Feb 2, 2026
    1.0
    Zero stars. Half my order that I paid for was missing. I tried to call for refund and it's impossible to get past the bots. That's the last time for me. Unbelievable.
  • JR
    Josh Roundy
    Jan 24, 2026
    1.0
    Gives about 2 out of the 4 oz of chicken they’re supposed to and when I asked if that was a full scoop of chicken they said it was when it’s clearly less than a half scoop
  • KR
    Kisha Rasheeda
    Jan 18, 2026
    5.0
    Hands down the fastest chipotle I have ever been to!!! They have me in and out so daggon fast!!!! This location had a drive thru as well if you do a mobile order.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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