This was one of the worst customer service experiences I’ve ever had. A woman, possibly named Alex, refused to remake our sandwich after it was made incorrectly. My sister has a mushroom allergy, yet the sandwich still came with mushrooms. When we explained the situation, she was incredibly rude and dismissive, insisting we would have to pay for a brand new one instead of correcting their mistake. She argued with us, showed no concern for the allergy issue, and ultimately refused to remake the sandwich. Completely unacceptable behavior—absolutely would not recommend this store.
VV
Vivian Vazquez
Feb 27, 2025
5.0
Tanisha was awesome! She turned what could have been a bad experience into a wonderful one
TP
TRICE PITTS
Sep 11, 2022
1.0
It’s very unfortunate that you hire people who does not care about the establishment or their job!!! They are there just to be there. I have been to this place twice, both times received the wrong thing. Are you guys keeping the chicken for yourself? Or not probably reading the ticket? Or just think everyone wants beef. If they were not back there playing and dancing, AirPods in their ears. Maybe just maybe they might get it right. The guy with the pink hair came to the front of the counter and yelled at the cashier. Telling her to multitask! Meanwhile she is the only one on the register and the place is packed. He goes to the back and continues to rant and curse very loudly!!! I will NOT be back to this place. Do better
DC
David Castro
Sep 10, 2022
1.0
worst customer service ever. people are horse playing on the kitchen and manager does not care at all topk 20 minutes for a milkshake alone
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours of Charleys Cheesesteaks in Bonney Lake?
Charleys Cheessteaks is open every day from 10:00 AM to 9:00 PM.
Does Charleys Cheessteaks offer delivery services?
No, Charleys Cheessteaks does not offer delivery services; delivery is closed all days.
Is there a drive-through service available at Charleys Cheesesteaks?
No, the drive-through service at Charleys Cheesesteaks is closed every day.
Can customers pick up orders at Charleys Cheesesteaks?
No, pickup orders are not available; pickup hours are closed every day.
Does Charleys Cheesesteaks provide takeout options?
No, takeout service is not available as takeout hours are closed throughout the week.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa.
Where is Charleys Cheesesteaks located in Bonney Lake?
It is located at 19205 State Route 410 E, Bonney Lake, WA 98391, USA.
What are some nearby places to Charleys Cheesesteaks that customers might visit?
Nearby places include Walmart Bonney Lake for shopping, Starbucks for coffee, and Planet Fitness for gym and recreation.
How can customers combine a visit to Charleys Cheesesteaks with nearby Walmart Grocery Pickup and Delivery?
Customers can order groceries from Walmart Grocery Pickup and Delivery nearby and enjoy a meal at Charleys Cheesesteaks located close to Walmart on State Route 410 E.
Are there any nearby pet services when visiting Charleys Cheesesteaks?
Yes, Quick-Tag and Bonney Lake Dog House offer pet services nearby, making it convenient for pet owners to take care of their pets before or after dining.