Chipotle Factoria is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported consistently small portion sizes, often feeling shortchanged even when requesting extra.
Service Quality
Numerous reviews highlighted poor service, including rude staff interactions and long wait times.
Food Quality
While some customers enjoyed the food, there were complaints about inconsistent quality, including stale ingredients and missing items.
Value for Money
Several customers felt that the prices were too high for the portion sizes and quality received.
Cleanliness
The cleanliness of the restaurant was noted positively by some, but others reported dirty tables and unsanitary conditions.
SD
Sean D
5 days ago
4.0
typical chipotle food fare and ambiance.
OG
Oscar The grouch
Dec 25, 2025
5.0
this place is one of the best food values in the fast food industry.
Nice thing about it is there's no greasy deep fryer or breaded food just quality
and I can rarely eat an entire bowl so the value is certainly there for me at 6'6 290 lb
YM
Yared Melaku
Dec 16, 2025
1.0
Shout-out to Estefania for outstanding customer service. She was extremely professional, talented, and welcoming. One of the best Chipotle experiences I’ve had. Thank you for the great service!
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill Factoria serve?
Chipotle Factoria offers customizable Mexican-inspired fast-casual meals including burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the opening hours of Chipotle Mexican Grill Factoria?
Chipotle Factoria is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Factoria offer delivery and pickup services?
Yes, Chipotle Factoria provides in-store pickup and delivery services for customer convenience.
How can I order food from Chipotle Factoria online?
You can order online at https://order.chipotle.com/ or through the Chipotle mobile app available on the Apple App Store.
Where is Chipotle Mexican Grill Factoria located?
It is located at 4000 Factoria Blvd SE, Bellevue, WA 98006, United States.
Does Chipotle Factoria have a loyalty program?
Yes, you can sign up for Chipotle Rewards to earn free food and access exclusive offers.
Is Chipotle Factoria LGBTQ+ friendly?
Yes, Chipotle welcomes LGBTQ+ customers and fosters an inclusive environment.
What nearby places can I visit before or after dining at Chipotle Factoria?
You might visit Jitters Coffee for a coffee break, or the Flamenco Haven dance school if interested in dance classes after your meal.
Are there any nearby automotive services near Chipotle Factoria?
Yes, Midas offers automotive repair and tire services close to Chipotle, and O'Reilly Auto Parts provides automotive parts and accessories.
Where can I find nearby banking services when visiting Chipotle Factoria?
You can find Wells Fargo ATM, Chase bank, and U.S. Bank nearby for your banking needs.