Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
806 reviews
5 stars
328
4 stars
214
3 stars
125
2 stars
47
1 star
92
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Order Accuracy
Many customers reported frequent issues with incorrect orders, missing items, and lack of attention to special requests.
Food Quality
Feedback on food quality was mixed; while some praised fresh and hot food, others complained about cold, stale, or poorly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty restrooms and dining areas.
Speed of Service
Customers expressed frustration with slow service, particularly in the drive-thru, with long wait times reported.
- KFKayla FernandezDec 26, 20251.0Worst customer service I’ve ever had. I had the guy at the window dismiss me and when I went in to let the manager know he was just as rude. Called me a liar and said he seen everything. I asked for his name and he said he didn’t have to give me his name and “your good” was his response. All I wanted was a four piece tender, i didn’t order a side order of attitude. I even paid the lil .55 cents for my extra bbq sauce. I won’t be back to this Wendy’s or any other one for that matter.
- SSSophia SpencerDec 17, 20255.0It was lovely
- TWTimothy WalshDec 6, 20251.0Ordered food. Arrived cold, melted and with pine needles in my frosty. $70 order and was offered a $10 credit for the inconvenience. Probably a doordash issue but the review still falls on the store because you cant review doordash.
- JPj PDec 5, 20252.0Going through the drive through tonight i get asked to round up to donate my change. I decline and get attitude from thw drive through employee. Pull up to the window and i am given less change than what i am owed. And again drive through employee gives me more attitude! Since when is it ok to short the customer and then get upset when they call out the shortage.!! Do better
- MMMNov 24, 20251.0If I could I’d give no stars at this Wendy’s at super mall in Auburn Wa . Employee got order wrong , she repeated the order right but when received the order wrong , no cups for drinks n ranch which was on receipt. I talked to manager he just looked at me lol now for Wendy’s establishment this pjj lol aced ruined it for me at any Wendy’s
Frequently Asked Questions About Wendy's
Is 902 Outlet Collection Way Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 902 Outlet Collection Way in Auburn, WA open?
Yes, this Wendy's location at 902 Outlet Collection Way, Auburn, WA is open.
What are the operating hours for the Wendy's drive-through?
The drive-through at Wendy's is open daily from 8:00 AM to 1:00 AM.
Does this Wendy's location offer breakfast?
Yes, the Wendy's at 902 Outlet Collection Way serves breakfast including combos, sandwiches, coffee, and sides.
Can I order Wendy's food for delivery near me?
Delivery availability can be checked via the Wendy's app or by entering your address at https://order.wendys.com.
How can I contact Wendy's at this location for questions or feedback?
You can call Wendy's directly at (253) 333-9832, reach Customer Care at 888-624-8140, or submit feedback via their Contact page or Customer Satisfaction Survey online.
What payment options does Wendy's accept?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Is there a mobile app to order from Wendy's?
Yes, you can order through the Wendy's mobile app available on the App Store or through the quick link https://m-wendys.app.link/l6I2YpOzMMb.
What nearby places can customers visit before or after dining at Wendy's?
Nearby points of interest include Jacksons Food Stores for convenience shopping, Discount Tire for automotive needs, and Foundation Chiropractic for health services, making it convenient to combine visits.
Are there other dining options near Wendy's at 902 Outlet Collection Way?
Yes, nearby dining options include Midori Teriyaki Wok, Jersey Mike's Subs, Haru Haru Sushi & Teriyaki, Red Robin Gourmet Burgers, Panda Express, Qdoba, and Panera Bread for a variety of cuisines.
How can nearby transportation or services help customers find or visit Wendy's?
Customers can find convenience with nearby Shell gas station and Xfinity mobile phone store, facilitating stops before or after dining at Wendy's, enhancing the overall visit experience.