McDonald's

3.6
2441 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
702 Auburn Way S, Auburn, WA
98002, United States

Hours

Reviews

3.6
2,441 reviews
5 stars
867
4 stars
571
3 stars
518
2 stars
179
1 star
306

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional service, with many experiencing order inaccuracies and long wait times.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about items being missing or incorrect.

Cleanliness

Multiple customers noted unsanitary conditions, including dirty dining areas and issues with food hygiene.

Customer Experience

While some customers had positive experiences with friendly staff and quick service, many expressed frustration with the overall management and operational efficiency.

Order Accuracy

A significant number of reviews highlighted consistent issues with order accuracy, leading to dissatisfaction among customers.
  • BL
    Brandon Loukides
    Nov 11, 2025
    1.0
    NO ICE CREAM AVAILABLE, SEEMS TO BE A THING WITH MCDONALD'S, LUNCH/LATE NIGHT RUSH THERE IS NEVER ICE CREAM AVAILABLE!! PS TRY THE BROWNIE FROSTY AT WENDY'S!!
  • KP
    Kayla Pedraza
    Nov 3, 2025
    1.0
    The workers here are so lazy and rude! I ordered the monopoly meal, didn’t get any monopoly tabs on my stuff so of course I asked about it. One staff told me he’d be back after he checked and never did come back. So I went to the front counter and a staff was walking out and asked if I needed something so I told him and he said they slowly phased them out and they’re not doing it anymore. When another customer had them on their meal as well as it advertised on their screen menu. They’re just lazy and rude. Wont be back at this location!
  • __
    ___Nikto___
    Nov 3, 2025
    1.0
    Took 20 mins in the driver through for 4 cars. Made my whole order wrong while a female work was in the back yelling about how her boyfriend left her. This happened on 11/2/25 around 9:25pm. Ask for no pickles… There’s pickle, got a triple cheese some whole got 2 on my burger and an extra piece on something else I ordered? I don’t know how high you could possibly be yapping in a work atmosphere
  • CM
    Chelliz MacB
    Sep 12, 2025
    1.0
    Ordered via app and sent my husband to pickup order with a screenshot of the drive thru code. Jose will not honor the code because my phone was not with my husband. We have done this a few times with other locations. My husband ended up reordering the same items as it is already quite late for our dinner. Jose told me over the phone that my paid order via app will be refunded within 24 hours. With that phone call and after numerous emails with customer service, I still did not get my refund. It is already past 8 days.
  • CS
    Camila Sánchez
    Aug 28, 2025
    1.0
    This McDonald’s location is absolutely disgusting and should be avoided. I ordered the $5 meal, and when I opened my chicken nuggets, one looked clearly bitten. I went up to the counter to ask about it, and the employee (tall, skinny, ponytail) claimed it was “just cut in half.” She threw the nugget away, shut the box, and tried to hand it back to me without remaking it. When I asked for a fresh order, she got visibly upset, tossed the box aside, and told another worker to make it. There was no apology at all. The service was rude, careless, and unprofessional. On top of that, the food was terrible. The ketchup in the dispenser didn’t even look like ketchup it was thick, old, and tasted bad. The burger also had something off about it, and I ended up throwing my whole meal away. This place is dirty, rude, and untrustworthy. I do not recommend eating here.

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's location is open 24 hours daily.

When is the delivery service available at this McDonald's?

Delivery is available Monday through Friday from 5:00 AM to 11:30 PM, and on weekends from 5:30 AM to 11:30 PM.