Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Airway Heights Subway® Restaurant at 12820 West Sunset Hwy brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughAvailable
Location
Hours
Reviews
3.3
254 reviews
5 stars
104
4 stars
40
3 stars
21
2 stars
15
1 star
74
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned issues with food quality, such as burnt bread, stale ingredients, and incorrect sandwich preparations.
Staffing Issues
Numerous customers noted that the location is often understaffed, leading to delays and poor customer experiences.
Pricing Concerns
Several customers expressed dissatisfaction with high prices relative to the quality of food and service received.
Positive Staff Interactions
Despite the negative feedback, some customers highlighted individual staff members who provided excellent service and made their experience enjoyable.
- NPNova PrattOct 30, 20251.0I went online to order a pickup order. I ordered at 10am for a 12:15pm pickup. We ordered 6 sandwiches and 12 cookies. The total was over $100. When we arrived at 12:15pm to pick it up, they informed us that our order was ridiculous, and that they hadn't even started it yet. They said to wait and they would get it together. By 1:10pm we were still waiting, when we asked if it was close to ready they again stated that the order was ridiculous and told the people in line it was 6 sandwiches, like that was so crazy to which, we said we did order it over 2 hours ago. After the order was finished and as they handed it to us they stated that the spicy Italian sandwich has only salami as they ran out of pepperoni, also had to pick a different cookie flavor. I feel like this was the absolute worst subway experience I have ever had. They were rude, slow, and un-acommadating. I will probably never come back to this subway. I was told by friends that it has gone downhill and not to go there i guess they were right.
- JJJosieSep 30, 20255.0lexi is the sweetest person and she hooked me upp on with the banana peppers (my fav). this place definitely gets 5 stars, I enjoy coming just to see Lexi, and her amazing service
- DGDonna GlennSep 16, 20251.0My sandwich roll, Italian herb and cheese, was burnt so bad it was bitter. The coupon wouldn't work on-line, tried on 3 phones, so I paid regular price when I wanted to save a few bucks. The only bright spot was I got fresh cookies. The last time I ordered from here it was one of the best sandwiches I had had in years. I had given them another chance as I had previously had an order where both of the sandwiches had burnt rolls and they forgot my footlong cookie. The price is getting too high for such poor quality. I am done with this location.
- TMtasha meyersSep 16, 20255.0All the sandwiches have changed since the last time I was in. The bread was harder than id like since I couldnt eat it.
- APAngelia PhelpsAug 22, 20255.0I was recently was in the airway heights location picking up an online order. I went to go inside and doors were locked, it was 5:05 pm, Noticed sign on door that they were closed, I began to get very upset as I had made an online order and of course already paid for it! I seen an employee inside and began knocking on the door, I was let in and was informed this employee “Anita” was very ill and needing to go to the ER. With that all being said , this amazing lady stayed and made my order, and as badly as she was feeling gave me the best service ever! She brought items back out that she had already put away to make my sandwich. She never once seemed put out or complained. Management needs to know what an exceptional person and employee they have with Anita. I hope she is feeling a lot better! Thank you Anita for your kind and best service ever! Also best sandwich ever! To management, do better on having more than one person working!
Frequently Asked Questions About Subway
What are the operating hours of the Subway restaurant at 12820 West Sunset Hwy?
The restaurant is open daily from 10:00 AM to 8:00 PM.
Does Subway at 12820 West Sunset Hwy offer delivery services?
Yes, they provide delivery services along with pickup and dine-in options.
Can I dine in or use the drive-through at this Subway location?
Yes, this Subway offers dine-in seating and has a drive-through for your convenience.
Where is the Subway restaurant located in Airway Heights?
It is located at 12820 West Sunset Hwy, Airway Heights, WA 99001, United States.
What types of meals does Subway serve at this location?
They serve breakfast, lunch, and dinner meals.
Where can I view the menu or place an order online for Subway at 12820 West Sunset Hwy?
You can view the menu and order online at https://subway.com/en-us/restaurant/14252-0/menu/?utm_source=yext-other&utm_medium=local&utm_term=acq&utm_content=14252&utm_campaign=evergreen-2020.
Does this Subway offer catering services?
Yes, catering services are available at this location.
Which nearby places can I visit before or after dining at Subway on West Sunset Hwy?
Nearby you can visit Sala Thai Restaurant, Jacob's Java cafe, or Wolffy's Breakfast Burgers and Brew for additional dining options. Also, beauty and wellness spots like T's Nails-International Beauty Education Center and West Plains Wellness are close by.
How can the Airway Heights Park & Ride assist Subway customers in reaching the restaurant?
The Airway Heights Park & Ride nearby provides convenient transit options for customers traveling to the Subway location along West Sunset Hwy.
Are there any nearby beauty or wellness centers located close to the Subway at 12820 West Sunset Hwy?
Yes, there are several including Lotus and Lily’s Nails, Hot Headz Salon, Daisy beauty salon, and West Plains Wellness for chiropractic and massage therapy.