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Subway

3.3
(257 reviews)

Business Details

(509) 244-2355
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Airway Heights Subway® Restaurant at 12820 West Sunset Hwy brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
12820 West Sunset Hwy, Airway Heights, WA
99001, United States

Hours

Reviews

3.3
257 reviews
5 stars
106
4 stars
40
3 stars
22
2 stars
15
1 star
74

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Many customers reported long wait times and poor service due to being understaffed, especially during busy hours.

Food Quality

Several reviews mentioned issues with food quality, including burnt bread, incorrect orders, and unsatisfactory sandwich preparation.

Customer Service

While some staff members received praise for their friendliness and efficiency, many customers experienced rude service and a lack of attention from employees.

Operational Problems

Customers frequently noted that the location often closed early or had issues with online orders, leading to frustration and dissatisfaction.

Pricing Concerns

Several reviews highlighted high prices for sandwiches, with some customers feeling that the value did not match the quality of the food.
  • KI
    Kimberly Ingram
    Feb 25, 2026
    5.0
    Healthy, tasty food, reasonable cost, happy people... How could you go wrong? I love Subway.
  • BR
    Brett Ross
    Feb 15, 2026
    3.0
    Just two people working behind the counter. Didn't seem to be enough personnel. The two that were there did awesome though. Seemed to have been a bit overwhelmed with online orders. The food on the other hand... my sandwich was not very good. Simply because the first bite I took was a mouth full of mustard. I tried to finish the sandwich but it was difficult to get pass the insane amount of mayonnaise and mustard. I did not watch my sandwich be made. My wife ordered while I watched our children.
  • SW
    Sheree Wilbanks
    Feb 12, 2026
    1.0
    Always issues 😒 no one can ever keep up with service n online orders n never friendly just overwhelmed
  • ML
    MS. Lavender
    Jan 22, 2026
    5.0
    Hey, I wanted to give a shout out to Ashley in the airway Heightsrestaurant. She was the best. I literally walked in there a minute before closing, which is not the greatest. I felt super bad and I was trying to give her a tip, but she wouldn’t take it and she did three sandwiches.3!!!! She was the best at her job that I’ve ever seen in a while so whoever is the manager needs to give her a raise
  • NP
    Nova Pratt
    Oct 30, 2025
    1.0
    I went online to order a pickup order. I ordered at 10am for a 12:15pm pickup. We ordered 6 sandwiches and 12 cookies. The total was over $100. When we arrived at 12:15pm to pick it up, they informed us that our order was ridiculous, and that they hadn't even started it yet. They said to wait and they would get it together. By 1:10pm we were still waiting, when we asked if it was close to ready they again stated that the order was ridiculous and told the people in line it was 6 sandwiches, like that was so crazy to which, we said we did order it over 2 hours ago. After the order was finished and as they handed it to us they stated that the spicy Italian sandwich has only salami as they ran out of pepperoni, also had to pick a different cookie flavor. I feel like this was the absolute worst subway experience I have ever had. They were rude, slow, and un-acommadating. I will probably never come back to this subway. I was told by friends that it has gone downhill and not to go there i guess they were right.

Frequently Asked Questions About Subway

What are the operating hours of the Subway restaurant at 12820 West Sunset Hwy?

The restaurant is open daily from 10:00 AM to 8:00 PM.

Does Subway at 12820 West Sunset Hwy offer delivery services?

Yes, they provide delivery services along with pickup and dine-in options.

Brand Certified Facts from Subway

This information is certified by Subway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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