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Jimmy John's

3.7
(308 reviews)

Business Details

10829 W SR2 Hwy, Airway Heights, WA
99001, United States
(509) 474-0796

About

Sandwich Restaurant

Location

Jimmy John's
10829 W SR2 Hwy, Airway Heights, WA
99001, United States

Hours

Reviews

3.7
308 reviews
5 stars
146
4 stars
50
3 stars
32
2 stars
19
1 star
61

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

While some customers enjoyed the sandwiches, many expressed disappointment with the portion sizes and quality, citing issues like stale bread and missing ingredients.

Staff Friendliness

There were mixed reviews about staff friendliness; some praised the friendly service, while others noted unprofessional behavior.

Order Accuracy

A significant number of reviews highlighted recurring problems with order accuracy, including missing items and incorrect modifications.

Cleanliness

Some customers appreciated the cleanliness of the location, while others noted unsanitary practices among staff.
  • DD
    Denee Dye
    Feb 26, 2026
    5.0
    Always love Jimmy John's .. maybe the food ... Maybe the quality produce... Not sure... Love all locations
  • KS
    Kaycie Spindor
    Feb 6, 2026
    5.0
    Had an issue with the online order, but the staff was friendly and helpful. They went above and beyond to take care of the issue.
  • A9
    Allan 905
    Dec 11, 2025
    1.0
    Managers start managing do your job!!! What’s the point of having options you choose to have but you get none of them it even shows on my receipt that I asked for napkins and for my sandwich to be cut in half and I got none of that. I didn’t even get a straw what’s going on? I’ve given this place like four chances and I’m done with it. It should’ve been one and done food’s OK but your customer service is garbage at least the ones that are directly at the drive-through you guys suck making excuses oh we’re out of bread you gotta wait 20 minutes. Oh, we forgot about your order. What’s the excuse this time not cutting my sandwich in half not giving me a napkin and no straw?
  • BV
    Bella Vega
    Oct 7, 2025
    1.0
    Everytime I order a sandwich these people NEVER fail on messing up my food!!!! Never going to this location again they suck and clearly don’t do their jobs!!!! Remade my sandwich TWICE and still messed it up. I made sure to get a refund! PATHETIC
  • TO
    Thomas Olsen
    Oct 6, 2025
    4.0
    If it is so freaking fast why did it take so long to order in the store? I assume the Drive-through had a much higher priority. How interesting.

Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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