Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, often exceeding 20 minutes for orders, leading to frustration.
Order Accuracy
There were numerous complaints about incorrect orders and missing items, with many customers noting that their orders were often wrong.
Food Quality
Feedback indicated inconsistent food quality, with reports of cold, improperly cooked, or poorly assembled meals.
Staff Attitude
Customer service experiences varied, with some praising friendly staff while others reported rudeness and lack of attention.
Cleanliness
The cleanliness of the restaurant was mentioned positively by some, but there were also reports of unsanitary conditions in certain areas.
MD
Mason Deedman
Oct 25, 2025
1.0
I wated there for an awere and thay were yelling at everyone
BP
Benjamin Pennell
Oct 22, 2025
1.0
There's no world where two snack wraps, nuggets, and a tea should take 25 minutes at McDonald's.
JF
Jim Found
Oct 3, 2025
1.0
I'm done with McDonald's. Food at this Springfield location is usually cold. Waited 20 minutes at drive thru for a simple Steak bagel breakfast. Complained to manager who just walked away. You can go to Jake's gas station down the road and get a breakfast sandwich in minutes. So disgusted with Springfield McDonald's i decided to complain to corporate. The inconsistencies with all McDonald's will be their ultimate downfall.
CD
Carol Dotter
Oct 2, 2025
1.0
No one taking orders at the register the entire half hour we were there. Some customers left. We rdered at kiosk. Took almost 20 minutes to get food. Our wraps were only warm with a little sauce at the very bottom. Milkshakes had sat for awhile before we got them. Definitely NOT worth $28.14 .
SP
Slayton Peale
Oct 1, 2025
2.0
Very frequently the lobby is closed (often with no signage) Your order has a solid chance of being wrong, make sure you check. Drive through is usually prioritized over inside service so if the lobby is open and you go in, prepare to wait anywhere for 15-30 minutes for even a small order.