Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 570 Shelburne Road in South Burlington is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
721 reviews
5 stars
418
4 stars
197
3 stars
46
2 stars
24
1 star
36
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the burgers and fries, noting them as delicious and well-prepared.
Service Issues
Several reviews highlighted slow service and order inaccuracies, with some customers expressing frustration over missing items.
Pricing Concerns
Many customers felt the prices were high for the portion sizes and overall value, leading to mixed feelings about the cost.
Staff Attitude
While some reviews mentioned friendly and accommodating staff, others reported unprofessional behavior and loud interactions among employees.
Cleanliness
Feedback on cleanliness was mixed, with some customers noting a clean environment while others reported dirty tables and sticky floors.
- EEEmNov 15, 20255.0Very surprised with how good the restaurant smelled upon entering. BLT was fantastic, and my husband enjoyed his bacon cheeseburger. Cajun fries were also fun. Nice that toppings didn't cost extra, too. Jalapeños for the win!
- SSSheldon SunNov 10, 20251.0> Extremely Disappointing and Discriminatory Experience On November 1, 2025 (before 6 PM), my family and I experienced racial discrimination while ordering food at this Five Guys location. During my order — spoken entirely in English — the cashier (who was white) asked under his breath if my son “speaks English.” When confronted, he confirmed what he said. We were shocked and deeply offended. We spoke to the manager immediately, but the experience left us so disgusted that we left without eating. I reported this through the corporate feedback portal, but the response so far has been procedural and dismissive — a $100 gift card and vague references to “training.” What’s missing is a genuine apology from both corporate and the local store, and assurance that behavior like this will never happen again. This incident is not about poor customer service — it’s about racial bias that no family should ever experience in any setting, much less a national restaurant chain. I’m asking Five Guys corporate to address this issue with the seriousness and urgency it deserves.
- DRDenis RousseauOct 4, 20255.0Best buger
- MCMary CainSep 26, 20254.0Fast and furious. I was sure I ordered a corn dog but what I got was a sausage in a roll. 😮 The burger was correct. The fries were good and hot . What's up with the No locking bathroom? Scared someone would walk in😡 not ok for public or employees .
- SAskeeter amesSep 25, 20251.0Ordered through door dash and i usually like 5guys. Ordered a regular fry and they gave me a baby cup with maybe a handful in there. Never ordering from them again
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does the South Burlington Five Guys location accept reservations?
No, this Five Guys location does not accept reservations.
What are the operating hours for the South Burlington Five Guys?
The South Burlington Five Guys is open daily from 11:00 AM to 10:00 PM.
Can I order food for delivery from this Five Guys location?
Yes, South Burlington Five Guys offers delivery service from 11:00 AM to 9:30 PM every day.
Is in-store pickup available at the South Burlington Five Guys?
Yes, the restaurant offers in-store pickup services.
Does this Five Guys location have wheelchair accessible facilities?
Yes, the restaurant offers a wheelchair accessible entrance, seating, parking, and restroom.
What payment options does South Burlington Five Guys accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are children welcome at the South Burlington Five Guys and are high chairs available?
Yes, children are welcome and high chairs are available for use.
How many ways can I customize my burger at this Five Guys?
You can customize your burger in more than 250,000 ways, with over 1,000 milkshake combinations available.
What nearby places can I visit before or after dining at Five Guys?
You can visit Oakledge Park for outdoor activities, enjoy sushi at ZENSHI Handcrafted Sushi, or shop at Shaw's Supermarket located nearby.
Are there convenient services near Five Guys, such as ATMs or laundry?
Yes, The Exchange Network ATM and LaundroLab Laundromat are close by, making it easy to access banking and laundry services when visiting Five Guys.
Is Five Guys located near any community organizations or health services?
Yes, it's near services like the Chittenden County Chess Club, Fletcher Allen Health Care hospital, and United Way of Northwest Vermont.