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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers reported a mix of experiences with service, ranging from friendly and efficient to rude and unprofessional.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Food Quality
Feedback on food quality was inconsistent, with some customers enjoying fresh meals while others received cold or stale food.
Cleanliness
The cleanliness of the restaurant was noted positively by some, but others reported unsanitary conditions.
Speed of Service
While some customers appreciated the quick service, others experienced long wait times, especially during busy periods.
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Noah
Oct 26, 2025
5.0
Super polite and patient employees! Food is what you expect from McDonalds.
ZO
Zoe Obenza-Bridges
Oct 26, 2025
1.0
Mcsoggy strips more like. Im sad the United States cant even do what we are known for anymore, fast food. Preparing for a AI, 40$ Mcdonalds meal riddled future. Tonight is looking grave, not only for the consumers but for employees too. Our world is slipping away, morphing into an unrecognizable shadow of its formerly human self. Wishing we can all find peace in the time left before robots make burgers and we can rarely remember a time when human hands grasped soil, earth and substance.
CO
Casey O'Neill
Oct 21, 2025
5.0
This McDonald’s is always great! The staff are super friendly, and my orders are always correct. Everything I could ask for from a McDonald’s — fast, consistent, and welcoming every time.
WW
Wendy Wessell
Oct 16, 2025
1.0
My husband and I just order drive-through and our 4 double cheeseburger were cold and very nasty
AK
Alice Koller
Sep 14, 2025
2.0
No one available at the register to take orders. When ordering at kiosk and paying cash does not indictate you have to pay before order processed, and there is no one at the counter to process the order and take the cash. Number of the order on the kiosk does not match the number of the order on the printout.