Dunkin'

Reviews

• DD

  Danielle

  5 days ago
  1.0
  I come here often. I have not usually ever had a problem with any of the employees being rude or disrespectful at the drive through window. Nor have I ever had a problem with any distance at a drive through window at this location. The woman working the drive through window on 11/16/25 at 7:30 am. Was by far the most unprofessional employee I have come in contact with here, I pulled around with more than enough room up to the window and was met immediately with "you need to start pulling closer up. I should not have to be leaning this far out the drive through window to scan or hand you a drink" in response I said to her I feel like thats a bit of an over reaction being that I'm right next to the window. As we exchanged payment and product. She had said back to me in an extremely aggressive manner that she was not over reacting and proceeded to slam the drive through door in my face. If the employee working the drive through cannot handle doing basic drive through tasks like handing food out the window and in turn is speaking aggressively to customers they should not at all be working a drive through. Completely unnecessary and unprofessional.
• ES

  Elliot St.peter

  Oct 29, 2025
  1.0
  Very poor customer service and disrespectful when asking a simple question
• NN

  Nemo Nomad

  Sep 28, 2025
  5.0
  This is one of the best Dunkin’ locations I’ve ever visited! The hand soap smelled amazing, the hand dryer was eco-friendly, and the fall/Halloween décor was absolutely on point. Huge shout-out to the manager deserves a promotion or a big bonus! (They are just extremely slow! It took 15 min for us to get our teas and it was not crowded so enjoy the decor while you’re waiting! Lol)
• GD

  Grace D

  Aug 25, 2025
  1.0
  EDIT: If I could give this Dunkin’ in Quechee, Vermont zero stars, I absolutely would. The customer service here is some of the rudest and most dismissive I’ve ever experienced at ANY Dunkin’, and I go often enough to know what normal service looks like. The staff acted like basic requests were a personal inconvenience to them. I asked for two shots of espresso in a large cup with ice so I could add my own drink due to a health condition, and instead of helping, they decided to make up their own rules on the spot and refuse. I was spoken to with attitude, treated like I was doing something wrong, and given zero explanation that made sense. Every other Dunkin’ I’ve ever been to has done this without hesitation. This location? They acted like I was asking for something illegal. I went to the closest Dunkin from this location and when I told them they laughed because they know how horrible the quechee Dunkin treats its customers and they get people who didn’t get service at the quechee Dunkin often. Because of how unprofessional, rude, and unhelpful the interaction was, I’ve already contacted Dunkin’ corporate, and they confirmed they are opening an investigation into how this store is treating customers and why they’re inventing policies that don’t exist anywhere else. I left this location feeling disrespected, embarrassed, and genuinely shocked. If you value customer service, consistency, or just basic human decency, skip this Dunkin’. ——— The manager at the Quechee Dunkin’, Samantha, is the worst example of customer service I’ve ever experienced. I’m a local, and I’ve never been treated this poorly at any Dunkin’. She is rude, dishonest, and openly hostile not only to customers but also to her own staff. When I ordered a simple pup cup for my dog, she lied straight to my face about a “policy” that doesn’t even exist, got visibly angry that I had the nerve to ask for one, and then loudly talked about me through the drive-through window while I was still sitting right there in my car. On top of that, they got my order wrong twice. When I tried to correct it, Samantha admitted she “didn’t know how to charge” me for the medium I had actually ordered instead of the small she already rang me up for even though it was her mistake to begin with. I have worked in the service industry for a long time, and was not annoyed even for a second for them getting my order wrong, so I don’t understand why she acted like I was being a jerk. I’ve already contacted corporate and confirmed with the closest Dunkin’ location that what she said was a complete lie. The other women working were polite and tried to resolve the situation, but Samantha only escalated it. Instead of being a leader, she chooses to be nasty, unhelpful, and openly disrespectful. To make matters worse, she presents herself in a greasy, unhygienic way that perfectly matches her unprofessional attitude. The entire atmosphere of this store is poisoned by her behavior, and it’s clear she thrives on conflict rather than customer service. This is not just a bad day or one rude interaction this is a manager who should not be managing anything. This location is known by locals as always being laughably bad because orders are always wrong or things take longer, but in the past month it has been significantly worse. I’m not even wasting my time by going here anymore. I can deal with slow service due to understaffing, or small mistakes. But arrogance and managers disrespecting their staff is unacceptable to me. Until Dunkin’ removes Samantha from this location, I’ll be warning others to steer clear. She makes the entire brand look bad.
• DL

  Dani Lazarus

  Aug 13, 2025
  1.0
  Staff loudly making fun of customers in the drive thru, bickering with each other and then called me ‘retarded’ for wanting to wait for my husband to order. Didn’t bothering ordering

Frequently Asked Questions About Dunkin'