Shaw's

Reviews

• ML

  Mike Fry (No Kill Learning)

  Jan 16, 2026
  1.0
  I purchased a gift card at this store for $100. The person I sent it to could never use it. It is a VanillaGift card, the ones they sell there. They charged a service fee of $6.95. When the card could not be used, the store was 100% unhelpful. I was hung up on twice. I searched online to find thousands THOUSANDS of complaints about these gift cards being a total scam, but, Shaws keeps selling them while refusing to provide any support for the victims. HORRIBLE service. After reading the reply from Shaws, I am editing my review to point out that I have already contacted that number. It was not helpful. And your in-store customer service staff hung up on me (loudly and on a recorded call) when I pointed out you should not be selling scam gift cards that you cannot support. I have filed a complaint with BBB, the Vermont AG's office and sent a story tip to Vermont Digger. You should not be selling gift cards that are scams. The company whose cards you are selling has a BBB review with an average of 1 star, and it has HUNDREDS of complaints identical to mine. This is not a 1-off thing. You are literally scamming people and your staff hangs up on them if they complain. Second Edit: After multiple calls to the number Shaws provided, I finally found someone who claims they are issuing a refund. That only happened after I had informed them I was recording the call and they had previously told me they could not help me. Then, suddenly, they had all of the information about the transaction, including the credit card number I used to pay for the gift card. I have not actually seen the refund yet. But, I believe it finally may be coming. The whole system seems set up to take people's money and make it impossible for them to use the cards or get their money back. It should be criminal.
• AB

  ANGELA BERUBE

  Dec 17, 2025
  2.0
  It's a small store there produce section is very limited not much it choose from. Employees were friendly
• CF

  Cryaaron Farris

  Nov 5, 2025
  5.0
  Always has fresh quality products
• DM

  David Morris

  Oct 13, 2025
  1.0
  The Shaw’s in Montpelier is a vital part of the community — and like most grocery stores these days, it faces its share of challenges. From supply shortages to staffing gaps, it’s easy to understand that keeping everything running smoothly isn’t simple. Still, this location deserves credit where it’s due, especially for its commitment to hiring and supporting members of the special needs community. That kind of inclusion truly matters and should be recognized. That said, there are some serious issues that deserve attention. During a recent visit, I witnessed management and a couple of other employees standing in front of the registers clearly having a good time “smoking and joking,” while a single cashier — a person with clear disabilities — was struggling alone at the only open register. This employee was doing their absolute best but clearly needed help. Instead of support, they were left to manage a stressful situation on their own. Meanwhile, I couldn’t help but notice the ongoing challenges this store faces: shopping baskets routinely go missing (often taken by unhoused individuals), and there have been reports of other difficult incidents like overdoses in the restrooms. These are real community issues — and while Shaw’s can’t fix all of them alone, better management presence and accountability could make a big difference in how staff and customers experience the store. In my experience that day, I stepped in to guide the struggling cashier through a problem that clearly should have had supervisory attention. The lack of response from management was disappointing and, frankly, unprofessional. It’s one thing to face the challenges every grocery store deals with — but it’s another to let leadership standards slip right in front of customers. Montpelier’s Shaw’s has potential, and it has good people working hard inside. But it needs stronger management engagement and accountability to match its community values. With a little more leadership and care, this store could be a lot better for everyone who walks through its doors.
• MP

  Mayflor potter

  Jan 5, 2020
  5.0
  Shaw's is really good for me all I need is there

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