Kinney Drugs

Reviews

• DM

  Dzana Mustafic

  Dec 8, 2025
  1.0
  On Sunday 12/7/25, I walked into the Kinney Drugs in Middlebury with my husband and very sick 10 month old baby to pick up a medication at the pharmacy. This medication was called into this pharmacy by an on-call pediatrician at Porter Pediatrics (who was absolutely incredible, thorough, and deserves kudos for her prompt assessment and plan of care for my baby). When we walked into the store, we rushed over to the pharmacy to see that it was closed for lunch (between 1-1:30pm). I checked the time, it was 1:02 on the dot. we needed this medication to get my baby to stop vomiting - she was at serious risk of dehydration and was potentially going to need to go to the emergency department if she didn’t get better quickly. I went out to our truck to grab my cellphone to potentially call the doctor back and ask her to send the script to a different pharmacy. But then I realized, it would be worth asking the cashier staff to ask the pharmacist if they could come out quickly to help us. When i approached the cashier and explained the situation, she told me the pharmacy is closed, she can’t help us, and I pleaded with her to just call the pharmacist and ask if they would be willing to help us. She then proceeded to say “I can’t call him. I’d have to walk back there and I’m going to help the other costumers first.” I turned around and asked the customer behind me if it’d be okay if the cashier helped me first, and the customer insisted that the cashier help me, and not her (wish I could properly thank this woman for her kindness). The cashier then walked back to grab the pharmacist. When he came out, all he said to us was “I told the doctor to tell you we’d be closed.” He was not pleased to be assisting us - it was clear. I have been a registered nurse and worked in the healthcare field for 8+ years. Never in my life, have I encountered someone like this pharmacist who also works in healthcare and was so clearly bothered to take 2 min out of his break to help us so we could HELP OUR BABY. I get it. You need and want your lunch break. But if the roles were reserved, I would’ve never made a family with a sick infant feel the way that cashier and pharmacist made us feel yesterday. Truly, these people need new jobs and shouldn’t be customer facing. Your behavior and actions won’t be forgotten. We grabbed the medication from the pharmacist, I went out to the truck with my baby to administer the medication. My husband stayed inside to check out at the front and buy some pedialyte. When he got back in the truck, I time stamped - it was 1:12pm. That entire interaction including the time my husband stayed back in the store, took all of 10 min. You can now imagine how fast it took for that cashier to walk to the back of the store and how quickly the pharmacist helped us - it truly took no time at all. Was it really worth being rude and impolite about it? No, it wasn’t. You should both be ashamed of yourself. I wish I had the name of the cashier but I don’t - it was a short woman, dark hair, perhaps Asian. The pharmacist is J. Keimer. If I could give them a 0/5 star rating, I would. Baby is doing great and feeling much better after getting her meds yesterday.
• AR

  Angela Reynolds

  Sep 6, 2025
  5.0
  Kinney Drugs in Middlebury vt has the best customer they have always above and beyond my expectations.
• AW

  Amber Whittemore

  Nov 30, 2022
  1.0
  This pharmacy has the worst customer service support from the head pharmacist Amanda powers, we had an insurance issue and trust me it was inconvenient for me as well but she was rude on both the phone and in person when they had to refund money. This has been our pharmacy for over 20 yrs and there is zero compassion or empathy towards customers who know that they are being overcharged for medication and when it breaks down to an issue on the pharmacy’s end watch out the time it takes them to follow through is not what they want to deal with and you will feel that in their tone and body language. Disappointed in folks who treat it like it’s just their job and forget about what someone else is going through. Don’t recommend this place or pharmacist if you’re looking for answers on insurance issues after following your chain of commands
• LH

  Lucas Henry

  Oct 18, 2019
  1.0
  Not the best people at this place

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