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Dunkin' Zero
Brand Certified

Dunkin'

3.7
(274 reviews)

Business Details

206 Shelburne Rd, Burlington, VT
05401, United States
(802) 658-6299
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Burlington, VT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
206 Shelburne Rd, Burlington, VT
05401, United States

Hours

Reviews

3.7
274 reviews
5 stars
116
4 stars
64
3 stars
36
2 stars
16
1 star
42

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly and quick service, while others report rude staff and long wait times.

Staffing Issues

Several reviews mention understaffing, leading to slow service and mistakes with orders.

Cleanliness

The cleanliness of the location is frequently criticized, with reports of dirty counters and unsanitary conditions.

Product Availability

Customers have noted frequent issues with product availability, including being out of popular items and incorrect orders.

Customer Experience

While some customers have had positive experiences with friendly staff and good service, many others express frustration with the overall management and service quality.
  • KA
    Kendall A
    Feb 22, 2026
    5.0
    I just had the best Dunkin of my life! Thank you to the crew working at 11:45 on Sunday 2/22 <3 I drank my whole coffee and it was so good I ordered another! I have never in my life done that! I’m so serious I am so grateful it was THAT good!
  • DT
    Danielle Tarulli
    Feb 2, 2026
    1.0
    took 15 mins to get my matcha drink. other customers walked in and out and they didn’t start making it until i started making noise. The lady who looks like a tom boy short white chubby was very rude and made everyone laugh at me for complaining about the time of drink being made. I asked for my money back and then they began making it. My girlfriend even said time management and i had my hijab on so unsure if it was racially or personally started. But unprofessional. I will be calling the better business bureau
  • MH
    Mike Havens
    Dec 5, 2025
    5.0
    I used to go here daily, but it became understaffed to the point that I showed up one day and only one girl was working there and her boyfriend was talking to her the whole time. I stopped going for years because of how understaffed it was. I was forced to go there just now and things appear to have changed! Four employees meant nobody was waiting. The food was ready immediately. Everybody had the proper attire. I loved it! I think I might be going back!
  • AY
    Aren Young
    Nov 17, 2025
    1.0
    I totally understand having fun at work, but this place was a hot mess when I was there last. One employee was struggling to properly make a drink, blaming it on being his second day, only for his coworkers to scold him for lying. All the workers were clearly having a great time, but they were yelling and messing around at an inappropriate level. It was so disruptive that the worker taking orders actually had to tell them to shush because they couldn't hear the customers. Due to all the workers being unfocused, my sandwich came out so burnt that when I brought it back to the counter for a replacement, I heard someone ask "Who sent that out?" There needs to be a manager on duty to take control of the goofing off to working ratio. It felt like a middle school cafeteria run by the middle schoolers.
  • AB
    Angela Buchanan
    Nov 7, 2025
    3.0
    The staff was not overly friendly and the BEC bagel was edible, but nothing to rave about; however, the service was quick.

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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