Dunkin'

3.7
273 reviews

Business Details

206 Shelburne Rd, Burlington, VT
05401, United States
(802) 658-6299
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Burlington, VT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
206 Shelburne Rd, Burlington, VT
05401, United States

Hours

Reviews

3.7
273 reviews
5 stars
115
4 stars
64
3 stars
36
2 stars
16
1 star
42

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently noted understaffing, leading to long wait times and poor service experiences.

Service Quality

Mixed feedback on service quality; while some praised friendly staff, many reported rudeness and lack of attention to orders.

Food Quality

Inconsistent food quality, with reports of stale donuts and incorrect orders, impacting overall customer satisfaction.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty counters and unsanitary conditions.

Customer Experience

Positive experiences highlighted friendly staff and quick service, but many customers expressed frustration with management and order accuracy.
  • DT
    Danielle Tarulli
    Feb 2, 2026
    1.0
    took 15 mins to get my matcha drink. other customers walked in and out and they didn’t start making it until i started making noise. The lady who looks like a tom boy short white chubby was very rude and made everyone laugh at me for complaining about the time of drink being made. I asked for my money back and then they began making it. My girlfriend even said time management and i had my hijab on so unsure if it was racially or personally started. But unprofessional. I will be calling the better business bureau
  • MH
    Mike Havens
    Dec 5, 2025
    5.0
    I used to go here daily, but it became understaffed to the point that I showed up one day and only one girl was working there and her boyfriend was talking to her the whole time. I stopped going for years because of how understaffed it was. I was forced to go there just now and things appear to have changed! Four employees meant nobody was waiting. The food was ready immediately. Everybody had the proper attire. I loved it! I think I might be going back!
  • AY
    Aren Young
    Nov 17, 2025
    1.0
    I totally understand having fun at work, but this place was a hot mess when I was there last. One employee was struggling to properly make a drink, blaming it on being his second day, only for his coworkers to scold him for lying. All the workers were clearly having a great time, but they were yelling and messing around at an inappropriate level. It was so disruptive that the worker taking orders actually had to tell them to shush because they couldn't hear the customers. Due to all the workers being unfocused, my sandwich came out so burnt that when I brought it back to the counter for a replacement, I heard someone ask "Who sent that out?" There needs to be a manager on duty to take control of the goofing off to working ratio. It felt like a middle school cafeteria run by the middle schoolers.
  • AB
    Angela Buchanan
    Nov 7, 2025
    3.0
    The staff was not overly friendly and the BEC bagel was edible, but nothing to rave about; however, the service was quick.
  • SC
    Sol Castro
    Oct 24, 2025
    1.0
    Very rude attitude both morning and night time crew. Left my coffee sitting there for over 20 minutes without taking the time to call my name or put it on the counter, it just sat there while other customers were taken care of, not to mention the place very dirty and disorganized. When I asked where’s my coffee they rolled their eyes at me and didn’t apologize for their rude service and behavior. My ice coffee was completely melted not ice and wasn’t offer a new one.

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