Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Zion Crossroads Subway® Restaurant at 53 Market Street Rd. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with reports of rude staff and mishandling of orders.
Food Quality
Customers expressed dissatisfaction with the quality and freshness of food, noting issues like dry sandwiches and insufficient toppings.
Pricing Issues
Many reviews mentioned high prices and discrepancies with advertised deals, leading to frustration among customers.
Cleanliness Concerns
Several customers reported unsanitary conditions, including mold and unclean surfaces, raising serious health concerns.
Mixed Experiences
While some customers had positive experiences with friendly staff and good food, these were overshadowed by frequent complaints.
HA
hussain ali
Oct 22, 2025
1.0
I accidentally placed an order on my app to this restaurant and called straight away to request cancellation. The person told me she hasn’t started on my order but she’ll ask manager before canceling it and I should expect a call back in a few minutes. However they never called me back and also charged me for my order. This just shows their integrity and dishonesty.
AD
Anthony Dickey
Aug 22, 2025
2.0
Very little meat on the sub
But high prices
SB
Stella Bright
Jul 31, 2025
2.0
It's clean and the food was decent for Subway, but watch your receipts. Accidents happen, but I have a hard time believing this was an accident based on the way it was handled. I noticed the lady behind the counter charged me for 2 meals instead of one after I sat down. When I went back up she first said it was right and I was....at 45 years old....reading the receipt wrong (the receipt is itemized, I have worked for Subway, and I'm in IT, receipts aren't rocket science). Then she said "Oh, just get a bag of chips" when I said I didn't want chips she kept insisting I get them and still tried to make it like I was somehow in the wrong (I was nothing but nice to this lady up until she started arguing about me getting chips). Finally after this huge todo, she refunded the first purchase and re rung the order.....still going on and on. I said that was all I wanted and went to sit down. She STILL kept going on and on trying to backpeddle like a kid who just got caught with their hand in the cookie jar. I wound up getting to-go bags and leaving because it was bad enough that it happened, but I was not about to sit and act like I didn't hear this woman telling yet another new story about her innocence after going through all that over....get this....$1 and change. That woman acted like I was flat out stupid for probably five whole minutes. Never once did she even actually acknowledge making a mistake until I sat down and she started telling the guy who watched the whole thing (husband?) or the lady in line about her "accident". People rarely notice $1 and $1 per order adds up. Innocent people rarely, if ever, make a scene like that over a simple mistake. Watch your receipts and form an opinion based on your own experience.
SR
Suzanne Reiser
Jul 15, 2025
4.0
Subs can be a little dry at times. Vegetables not always fresh. Overall a good place for a quick bite.
ME
Mahmoud Elbadry
May 30, 2025
1.0
⭐ 1-Star Review
Worst Customer Service Experience at Subway Zioncross
I’ve never had such consistently bad customer service at any Subway location until I started visiting the Zioncross branch. Every time I politely ask for extra black olives, the two managers refuse with a rude and dismissive attitude. It feels personal and frankly, I’m starting to wonder if it’s related to my name or background, especially considering that the other manager there are always the same and this happens every time I visit.
To make things worse, food safety is clearly not a priority here. Almost every time I’ve eaten from this location, I end up with stomach pain something that never happens at other Subways.
There’s one employee, Kali, who is always kind and professional, but unfortunately the manager is extremely rude and disrespectful. This location seriously needs attention from corporate both in terms of customer service training and health standards.
I’ve always been a loyal Subway customer, but this branch is an embarrassment to the brand
Where is the Subway restaurant located in Zion Crossroads?
The Subway restaurant is located at 53 Market Street Rd., Phase I, Space #1, The Shoppes at Spring Creek, Zion Crossroads, VA 22942.
What are the operating hours for Subway at The Shoppes at Spring Creek?
The Subway restaurant is open daily from 8:00 AM to 9:00 PM.
Does this Subway location offer curbside pickup service?
Yes, the Subway at The Shoppes at Spring Creek provides curbside pickup services for customer convenience.
Can I order food online or through an app at this Subway?
Yes, you can order quickly and easily either through the Subway app or online for pickup or delivery.
Does the Subway here offer catering services for events?
Yes, catering services are available at this Subway location to assist with your event needs.
What meals are served at the Subway in Zion Crossroads?
The Subway serves breakfast, lunch, and dinner daily.
Is there a place to dine in at the Subway restaurant in The Shoppes at Spring Creek?
Yes, this Subway location offers dine-in seating as well as takeout options.
What are some nearby places customers can visit before or after dining at Subway?
Customers can visit nearby restaurants such as Il Castello Italian Restaurant & Pizza and Made In Asia, or stop by Hair Cuttery for a haircut, and Virginia ABC for beverages.
Are there other fast food options near the Subway at The Shoppes at Spring Creek?
Yes, nearby fast food options include Checkers and Arby's, which are convenient alternatives.
What nearby amenities might help customers visiting Subway in Zion Crossroads?
Customers can find nearby amenities such as Sheetz for gas and convenience, PNC ATM for banking needs, and Anytime Fitness for workouts, making visits more convenient.