McDonald's

Reviews

• JF

  J F

  2 days ago
  1.0
  I get McDonalds because my daughter and her friend(s) request it usually on weekends. This has to be the worst location in the entire area. I've tried going into the location, going through drive thru and having it delivered. In store: Generally, means wait of 15+ minutes for 2-3 peoples worth of food for an order. Often missing items which then adds additional wait to the time. This is during down times or busy times, but obviously busy times adds 2-3x onto this time. Drive thru: This somehow is faster during down times than going into the store. During busy times though, I've waited up to 20 minutes just in the drive thru lane to be asked to pull into a space to wait an additional 20-30 minutes for the food. Delivery: This is probably the worst of the worst experience wise. When I've ordered delivery from here, have 90+% rate of missing items. Today broke the record on wait time though. It took almost 60 minutes from the time ordered to just someone picking up the order because the first 2 people all left the store after waiting for the order for 20 minutes each. This was during what should be a down time as its after lunch rush around 2:01pm. Also, on top of the long wait for this order. I had 4 teenage kids and myself here today. Ordered 40 nuggets, 5 fries, and assortment of burgers and drinks. Want to take a guess what I got? 3 burgers, 4 fries, 1 drink so missing over half of the order. I don't know if it's the people or the management, but this location is a no-go ever again. I've given it plenty of chances at this time and recommend you take the extra 5-10 minutes and go to the location a mile up the road. Edit: In response to the comment by "owner". No, not wasting my time so I can be annoyed by your corporate call center for 2-3 weeks and get told "nothing can be done" again since I've already done that previously for this location in fact. Although I assume this is just an automated response to anyone that leaves a negative review with comments. Again, just avoid this location.
• MC

  MARY CAY

  Nov 17, 2025
  1.0
  If you want customer service, steer clear of this location. 11/14/25 just before 8pm, I placed my order on the mobile app for drive thru pick up. When my husband and I arrived at the restaurant, we decided we wanted to come inside, because the McDonalds website it states I can change to pick up inside once I’m at the restaurant. The gentleman working behind the counter told me emphatically, the only way I could get my food is to get back in my car and go through the drive thru. I tried reasoning with him, but he just stood there, telling me he couldn't help me, to get back in my car and go through the drive thru. The condescending smirk he gave to us when I told him I was not satisfied with that option, was insulting. I asked to speak to a manager, but he said he is the manager. There was no one inside the restaurant, and when we left, WITHOUT our food, there was only ONE truck in the drive thru, so please give me one good reason why he couldn't walk a couple of steps to the drive thru register, type in my code and provide me with my order? Is customer satisfaction not important anymore? At this point, I am thoroughly frustrated with this entire experience, and never want to step inside a McDonalds ever again. And to think I spent 3 years working at a McDonalds in Virginia Beach, while in high school, to now feeling this horrible about a brand I was once so very proud of, is extremely disheartening. DO BETTER!! *edit- I see the reply to contact the customer care team. I already have. My case# is 34613773 and all they have done is asked me for my app email and a copy of my receipt, which I never received.
• RR

  Robin

  Nov 7, 2025
  1.0
  I WOULD GIVE THIS PLACE 0 STARS IF I COULD! I HAD A CODE FOR A QUARTER POUNDER, MEDIUM FRIES, AND DRINK FOR $6.39....HOWEVER, WHEN I GAVE THE GENTLEMAN AT THE COUNTER THE CODE HE TYPED IT IN (IT REGISTERED ON MY PHONE FOR CONFIRMATION) AFTERWARDS HE TOLD ME THAT HE DOESNT KNOW WHAT THE CODE WAS FOR. I SHOWED HIM MY PHONE SO THAT HE COULD SEE THE DEAL AND HE CALLED OVER TO A LADY. .HE SAID MA...WHICH WAS THE MANAGER ANDREA....HIS MOTHER! AND SHE CAME OVER AND ROLLED HER EYES WITH A TERRIBLE ATTITUDE AS IF I DIDNT GICE THE CODE CORRECTLY! IN ACTUALITY IT WAS HER SONS FAULT FOR NOT KNOWING HOW TO RING UP PRODUCTS WHEN THE CODE I GAVE HIM WAS FACTUAL. I TRIED TO DO IT AGIM FOR ANDREA... HOWEVER, THE APP WAS SAYING I HAD TO WAIT 10 MINUTES TO USE ANOTHER DEAL! (THATS HOW YOU KNOW IT WORKED ON HIS END). WHATEVER HER SON DID AT THE REGISTER MESSED UP THE DEAL ON HIS END! ANDREA BLEW ME OFF AND WALKED AWAY!!! FORTUNATELY ANOTHER EMPLOYEE THAT WAS THERE CAME OVER TO THE COUNTER AND WITHOUT HESITATION OR ANY PROBLEMS WAS ABLE TO GET ME THE DEAL AFTER I EXPLAINED TO HER AND SHOWED HER ON THE APP!! SHE WAS VERY CUSTOMER SERVICE ORIENTED, CALM, AND NICE TO ME. WHEN I ASKED WHO THE STORE MANAGER WAS THE Y OK UMG GENTMAN AT THE COUNTER ONCE AGAIN YELLED OUT ...MA! ANDREA CAME OVER AND HER TOLD HER I WANTED TO JNOW WHO THE STORE MANAGER WAS AND SHE AND THE YOUNG MAN SMIRKED AT ME AS SHE WAS PROUD TO POINT TO HERSELF AND SAY ....I AM! I KNOW THIS IS A FRANCHISE STORE AND A WORD TO THE OWNER ....ANDREA IS RUDE, NOT HELPFUL, AND SO.OS HER SON!! I USE THE APP EVERY DAY AND FOR THOSE 2 TO ACT AS IF I CANT SIMPLY READ A CODE THAT WAS GENERATED RIGHT I FRONT OF HER SONS FACE IS DISCUSTING!!! HE NEEDS TO LEARN TO TAKE RESPONSIBILITY OF WHEN HE MESSED UP! AND HE DID WHEN HE TYPED IN THE CODE ...IT REGISTERED AS TAKEN ON MY PHONE....AND NEITHER HIM OR ANDREA (HIS MOTHER) COULD FIX HIS MISTAKE ON THE REGISTER.....BUT ANOTHER EMPLOYEE COULD WITH NO PROBLEM!!! STORE MANAGER ROLE SHOULD BE GIVEN TO THE LADY THAT STOPPED MOPPING THE FLOOR TO DO ANDREA'S JOB!!! ANDREA SHOULD HAVE BEEN MOPPING THE FLOOR!!!
• DW

  David Waddell

  Oct 31, 2025
  1.0
  Ordered again like an idiot severely disappointed large fry arrived with almost no fries in it they also didn't put any napkins or the sauces I PAID FOR in the bag. If I could 0/10 I would. Stay away. Stay far away.
• JW

  Joshua Warren

  Oct 25, 2025
  3.0
  Nasty due to people vaping inside the restaurant. After I got my food, I stood outside the front door and ate so I wouldn't be breathing in vape smoke. The atmosphere inside has become nasty. Is it a family restaurant or vape lounge?..

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