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Dunkin' Zero
Brand Certified

Dunkin'

3.4
(350 reviews)

Business Details

(757) 874-1235
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Yorktown, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
6605 George Washington Mem Hwy, Yorktown, VA
23692, United States

Hours

Reviews

3.4
350 reviews
5 stars
148
4 stars
53
3 stars
30
2 stars
26
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Service quality is inconsistent, with reports of rude staff and long wait times, but some employees received praise for their friendliness and efficiency.

Order Accuracy

Frequent issues with incorrect orders and lack of product availability, leading to customer frustration.

Cleanliness

Concerns about cleanliness, including dirty floors and unsanitary conditions in the restroom.

Food Quality

Mixed reviews on food quality, with some items reported as stale or poorly prepared.

Management Issues

Reports of poor management practices, including staff being overwhelmed and lack of proper training.
  • TT
    Tracy Taylor
    Feb 11, 2026
    1.0
    I’m writing this because I believe situational awareness is key for both service and safety. I recently visited this location and, seeing no line at the drive-thru, decided to head inside. By the time I walked in, only one car had pulled up to the window. ​However, once inside, I was never acknowledged. One staff member was at the window and another was making a drink with her back to me. I completely understand being busy, but I stood there long enough to eventually just walk back out without being seen. If the drive-thru is the priority, I’d suggest installing a door chime so the team knows when a customer enters. I’m not upset, just hoping for more vigilance in the future for both customer service and staff safety. Have a great day!
  • MF
    Mary Farris
    Feb 9, 2026
    1.0
    This location is usually hit or miss but today was an absolute miss. No info that the speaker box wasn't working or that no one was able to place orders that way. Spent 10 mins at the box before the line got so backed up I moved to the window. The team member working the window was very unhelpful and didn't seem to know who or where she even was. I didn't want to hold the line up more so I asked for a "pup cup" which was the only real reason for our visit that morning and she told me they were out. Luckily the team member working with her overheard and helped us out. He explained what it was to her and apologized for the confusion. Not sure if she is training but saying something is unavailable without knowing what the product is was unprofessional. The worst part was the same team member working the window had on see through leggings. After waiting for over 20 mins,not being able to actually order and getting very little help the last thing I wanted to see was her munchkin hole 🤦🏼‍♀️ shout out to the other team member working with her because he was doing everything
  • CA
    Chris A
    Jan 19, 2026
    4.0
    Great drinks and small bites
  • MA
    Mary Ann
    Dec 12, 2025
    1.0
    The turkey sausage and cheese on English muffin was awful. The muffin was rubbery like it had been microwaved and the sausage was sour tasting. It was pretty obvious that they microwaved a pre- made sandwich that had been sitting out for awhile instead of making it fresh. Paid $5:for the biscuit and it was just gross!
  • RR
    Robin
    Nov 15, 2025
    5.0
    Just went to the drive-thru to get Munchkins for the OUTSTANDING staff at Seaford Veterinary Hospital!

Frequently Asked Questions About Dunkin'

What are the regular opening hours for Dunkin' in Yorktown, VA?

Dunkin' in Yorktown, VA is open daily from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery services?

Yes, this Dunkin' offers delivery services every day from 5:00 AM to 6:30 PM.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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