Sonic Drive-In

Reviews

• LB

  Leslie Brown

  Nov 30, 2025
  4.0
  Deontie was on point with the food!!!
• DB

  Denise Bryant

  Oct 10, 2025
  2.0
  I sent this to the only way to contact sonic online- no email was provided with no results. I’m leaving a review in hopes someone will contact me and address this issue! Thank you! Dear Sonic Customer Service, I am writing to formally express my concern regarding an experience at your Wytheville, Virginia location this evening 10/10/2025. Upon arriving, I was greeted by a team member named Micah, who was extremely courteous and transparent. He explained that the store was short-staffed, with only two employees working, and that food orders would take approximately 30 minutes. I greatly appreciated his professionalism and honesty. I informed him that I would only be ordering drinks, as Sonic’s beverages and ice are a favorite of mine and the primary reason I continue to visit your establishments. Unfortunately, I was unable to place my order through the Sonic app, as it was not connecting or allowing me to submit my order. I kindly asked that my drink order be adjusted to reflect the half-price offer typically available through the app, as this has been honored at other Sonic locations (including this one in the past) when the app experiences technical issues. Micah explained that he could not override the price because it was after Happy Hour, and that this was company policy. He sought clarification from his shift lead, who confirmed that he should not make any adjustments. When I asked for her name, he indicated that he did not know it. I would like clarification as to whether this is truly Sonic’s company policy. If it is, while I respectfully disagree, I will accept it and simply take my business elsewhere when the app is down — as the issue is not the customer’s fault. However, if this is not official company policy, I would strongly encourage management to send a reminder or updated guidance to all stores to ensure consistency. The inconsistency from one location to another is frustrating and diminishes the customer experience. I want to emphasize that Micah handled the situation with great professionalism and respect — my concern lies solely with the policy and lack of uniformity across locations. Thank you for taking the time to review this matter. I look forward to your clarification on whether the employee’s response reflects Sonic’s official policy and what steps will be taken to ensure consistent service standards across locations.
• FG

  Faith Gearheart

  Oct 6, 2025
  1.0
  The waitress was extremely rude all but threw the food at us and my mom’s burger was cold. Mozzarella sticks were good though.
• PP

  Patricia Pruitt

  Sep 26, 2025
  4.0
  Pretty good
• DD

  Devin Doucette

  Sep 17, 2025
  2.0
  When your hot dogs rival old 7 11 Weiner's sitting out all day it's never a good sign. Solid burger microwaved and old mozzarella sticks and reheated tooooottsss the most disappointing of all and the cheapest remedy. Bad Manager probably telling them to not throw old food away to save a few pennies.