Jimmy John's

3.5
183 reviews

About

Sandwich Restaurant

Location

Jimmy John's
4168 Merchant Plaza, Woodbridge, VA
22192, United States

Hours

Reviews

3.5
183 reviews
5 stars
80
4 stars
31
3 stars
13
2 stars
17
1 star
42

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong modifications.

Customer Service

Feedback on customer service was mixed; while some praised staff for being friendly and helpful, others experienced rudeness and indifference.

Food Quality

The quality of the sandwiches received mixed reviews, with some customers enjoying the food while others criticized the portion sizes and freshness.

Cleanliness

Several reviews highlighted the cleanliness of the location, noting that it was well-maintained.

Speed of Service

Customers noted a decline in the speed of service, with some expressing disappointment in longer wait times compared to previous experiences.
  • JS
    J.M. Soto Dls Santos
    4 days ago
    1.0
    If you value your self as a person as well as your health you wouldn't come here stopped in first time at this stablishment ordered a tuna sandwich with co worker and as the attendant is adding items to his salad a roach comes in the counter this immediately thru me off and I left with out payment for either mine or his cause it was immediately a disgusting feeling and lost my appetite immediately. Don't come here is not worth your health , staff don't look like they want to be there the customer service was awful, definitely won't return.
  • OA
    Owen A.
    Jan 3, 2026
    1.0
    Strike 1: I was served two sandwiches on the hardest bread ever. When I picked up the wrapped sandwich, I assumed they were placing them on a cardboard tray and then wrapping them. This was not the case. Strike 2: As I expressed my displeasure over the hard sandwiches and my need to return to the store, I advised everyone behind the counter that they needed to "do better". Samantha then indignantly accused me of bullying. Really!?A displeased customer explaining to you in a normal speaking voice that you need to improve as a unit is not bullying... It's much needed feedback. Strike 3: Samantha chose to antagonize the situation by very sarcastically saying things like thank you, goodbye, have a nice day, and take care as I departed the store apparently to be rude and push buttons for her own satisfaction. Moving forward, I'll take my business where the sandwiches are made properly, the employees are less rude and are better at attending to their mistakes. During the interaction it was discovered that Samantha made the hard sandwiches and failed to determine that they were unfit to be served.
  • RA
    Rich Augsburger
    Dec 17, 2025
    5.0
    There is no better sub shop. Period. Lots of meat. Expensive but still an excellent value because of quality. Thank you!!!
  • KK
    K.P.
    Nov 24, 2025
    2.0
    #14 Bootlegger Club -TOASTED- Jimmy Johns? More like Skimpy Johns, amirite?
  • JB
    John Brohner
    Sep 21, 2025
    1.0
    They never get my order right. As a former employee, I try to be as specific and clear as possible and yet they always get my order wrong. I disgusted at this point. Yesterday evening I made a big order, 4 hunters club with x mayo and some freebees and I get all plain clubs with lite mayo and nothing added.