Chipotle Mexican Grill

Reviews

• KS

  Kevin Solano-Ramirez

  4 days ago
  1.0
  Felt treated like a criminal and the was stopped up with no effort to make a change
• CC

  Charlene C.

  Feb 28, 2026
  1.0
  Ordered two chicken burrito bowls. Each bowl only contained about a half table spoon of chicken. It was an online order and did not realize it until I was already home.
• JB

  John Brown

  Feb 13, 2026
  1.0
  The staff here have no idea what the hell they’re doing. Stood around by the register with a mob of other people waiting for someone to give all of us our mobile orders. Which were all bagged and sitting on a cart. None of us were greeted and nobody bothered to help us. They just gave us blank expressions, while we all looked at each other wondering what was happening. You’ll be just as confused as the staff if you come here. Nobody knows what’s happening, and your food takes the worst of it as it sits in a bag on the cart. What a joke
• AC

  Alonzo Carle

  Feb 10, 2026
  3.0
  Less of a portion than all of the other Chipotles I have been to. Maybe it was just that day or that particular dish, but it was about half the normal portion. Seems like a busy location as well. Great for business, but bad for the eat in vibe.
• JR

  Junito R

  Jan 29, 2026
  1.0
  I am a regular customer at the Chipotle in Woodbridge and usually come here about once a week. Today’s experience was extremely disappointing. After paying for my food, I asked for a cup of water, which I do every time I dine in. I was told they did not have water cups. Normally, when this happens, staff will offer a small plastic cup or try to find an alternative. This time, no effort was made at all to help me, which meant I couldn’t comfortably eat my meal in the restaurant. When I explained the situation, Erik stepped in and repeatedly said “no” instead of trying to find a solution. I even mentioned that I was considering canceling my order, and rather than attempting to resolve the issue or keep a loyal customer, he was willing to cancel it and throw the food in the trash. I also told Erik that I planned to leave a review about this experience, and he made it clear that he did not care. As a regular customer, this was frustrating and disappointing. Erik’s behavior showed a complete lack of customer service and made me feel like my loyalty meant nothing. This experience left me with the impression that this location does not value or care about its regular customers. Erik clearly needs serious customer service training.

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