Chipotle The Glen is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
There were numerous complaints about the quality of food, including undercooked items, missing ingredients, and small portions.
Cleanliness
Many reviews highlighted unsanitary conditions in the restaurant, with dirty tables and overflowing trash cans.
Order Accuracy
A significant number of customers experienced issues with order accuracy, particularly with online and app orders.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly staff at certain times.
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Barry Basson
Nov 15, 2025
1.0
Poor customer service place order came home and my child started to eat and found hair called to let them know after 30 minutes of trying to speak to a real person the representative was callous and not helpful
JJ
JP
Nov 9, 2025
5.0
Food is always great here. The service is fast and the dining area is always kept clean. I have not had a bad experience yet. I always have the soft tacos and a side of chips and guacamole. Burrito bowls are great too.
CG
Crystal Groves
Oct 28, 2025
5.0
This is definitely one of the best ones!
KP
Kristen Pleitez
Oct 16, 2025
1.0
Quality of products and services has declined recently. They rush you through the line unnecessarily during slow times and give evil eyes for extra cheese... sorry I had to ask 3x bc they were looking at the next customer behind me while still making my bowl. 😬
KB
Kyle B
Oct 11, 2025
1.0
Ordered a quesadilla and got home to find an EMPTY BOX and the ENTIRE quesadilla missing. Just sides. Totally crazy! Someone checked off and put a lid on a box that’s EMPTY. The location was also really dirty/messy and every food tray had other sides thrown around in it. (Such as pieces of corn floating in the tomatoes, beans in the rice, and salsa in the sour cream). Terrible and disgusting. This location should be ashamed of itself.