Service Speed
Customers consistently reported long wait times, often exceeding 30 minutes, for both drive-thru and in-store orders.
Staff Attitude
Many reviews highlighted rude or indifferent behavior from staff, with complaints about employees being more focused on personal conversations than customer service.
Product Quality
While some customers enjoyed the smoothies and food, there were numerous complaints about the quality, including watery smoothies and incorrect orders.
Cleanliness
Several reviews noted that the store, including the bathrooms, was not well-maintained, with reports of trash and unclean surfaces.
Management Issues
Feedback indicated that management practices, including understaffing and poor training, contributed to the overall negative customer experience.