Business Details
About
Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood.
Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.
*At participating locations.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Tropical Smoothie Cafe
1531 South Pleasant Valley, Winchester, VA
22601, United States
Hours
Reviews
3.6
484 reviews
5 stars
222
4 stars
84
3 stars
34
2 stars
39
1 star
105
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported long wait times, often exceeding 30 minutes, even with few customers present.
Product Quality
Many reviews highlighted issues with the smoothies being watery or lacking flavor, with some customers receiving incorrect or poorly made orders.
Staff Attitude
Numerous reviews mentioned rude or indifferent behavior from staff, contributing to a negative customer experience.
Cleanliness
Several customers noted that the store was dirty, with unclean tables and restrooms, impacting their overall impression.
Management Issues
Feedback indicated problems with management, including understaffing and poor training, leading to a decline in service quality.
- DGDavid GriffyOct 10, 20251.0Every time I drive-through it takes an absurd amount of time to be served (and once they didn't even process my order after taking it; they looked at me like I had egg on my face when I pulled up - didn't get food that day). They ALWAYS forget at least one item. Don't expect to get what you ask for, if you are served at all.
- ASAlex SchwamSep 17, 20252.0Something is going on with this location. I am at a Tropical Smootie at least 2 times a week at various locations as I am on the road a lot and want to have healthy options to consume. This is the first location where I experienced the smoothie to be so far from what it's supposed to taste like. It was watery and unflavorful. That's the only complaint, but if your main item is smoothies, thats a big problem. Island Green Detox is my go-to.
- SMStephanie MartinezJul 31, 20251.0I ordered two Acai berry blasts by phone I sent something by using my app. they were ready on time. But when I went to go pick them up, no one addressed me at all, so I just took my drinks. Both my husband and I experienced a mouthful of some sort of seeds which we are still spitting out of our mouth and trying to pick them out out of our teeth. It was watery and honestly, it felt like perhaps we got the bottom of the jar with all the seeds so we did not drink them. It was a waste of time and kind of sad because I was looking forward to it. I could also see in the parking lot where other people had tossed their smoothies onto the parking lot, which I will not do. I will take this and dump it in the sink or perhaps give it to my chickens. I have ordered this drink before many times and always thoroughly enjoyed it at other stores so somethings going on with management here or training.
- CGCarlos GarciaJul 8, 20255.0the smoothies were delicious and hit the spot on a hot summer day.
- DZDennis ZargerJun 17, 20252.0Don't come here if your lunch break is 30 minutes. Actually, don't come here if you have any kind of time restraint. You'll get what you ordered whenever the 2 people working can get to your ticket. Your smoothie may come in the mail in 7-10 business days.
Frequently Asked Questions About Tropical Smoothie Cafe
Does Tropical Smoothie Cafe accept reservations?
No, Tropical Smoothie Cafe does not accept reservations.
What are the operating hours for dine-in service at Tropical Smoothie Cafe?
Tropical Smoothie Cafe is open for dine-in from 7:00 AM to 9:00 PM Monday through Friday, 8:00 AM to 9:00 PM on Saturday, and 9:00 AM to 8:00 PM on Sunday.
What are the delivery hours for Tropical Smoothie Cafe?
Delivery is available from 7:00 AM to 9:00 PM Monday through Friday, and from 9:00 AM to 6:00 PM on Saturday and Sunday.
What takeaway options does Tropical Smoothie Cafe offer?
Tropical Smoothie Cafe offers in-store pickup, curbside pickup, delivery, and same-day delivery services.
Is there a drive-through available at Tropical Smoothie Cafe?
Yes, Tropical Smoothie Cafe has drive-through service daily with hours generally from 7:00 AM to 9:00 PM on weekdays and 8:00 AM to 9:00 PM on weekends.
How can I order from Tropical Smoothie Cafe online?
You can order online or through the Tropical Smoothie app using the order URL: https://order.tropicalsmoothiecafe.com/menu/VA-091.
What types of meals are served at Tropical Smoothie Cafe?
Tropical Smoothie Cafe serves breakfast, brunch, lunch, dinner, and late-night meals.
What payment methods are accepted at Tropical Smoothie Cafe?
Tropical Smoothie Cafe accepts American Express, Android Pay, Apple Pay, cash, contactless payments, Discover, Mastercard, and Visa.
Are there family-friendly options available at Tropical Smoothie Cafe?
Yes, Tropical Smoothie Cafe has children's menu options and welcomes families.
What nearby places can I visit along with Tropical Smoothie Cafe in Winchester?
Nearby places include Paisano's Pizza for Italian cuisine, Sheetz convenience store and gas station for quick stops, and Shenandoah University School of Business if you are visiting the campus. You can enjoy a smoothie before or after visiting these spots.