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Sonic Drive-In

3.9
(1330 reviews)

Business Details

171 Gateway Drive, Winchester, VA
22603, United States
(540) 535-7203

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Winchester, VA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 171 Gateway Drive for the ultimate SONIC experience!

Location

Sonic Drive-In
171 Gateway Drive, Winchester, VA
22603, United States

Hours

Reviews

3.9
1,330 reviews
5 stars
617
4 stars
336
3 stars
159
2 stars
66
1 star
152

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, unprofessional behavior from staff, and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, overcooked, or poorly presented items, although some customers enjoyed specific menu items.

Customer Experience

While some customers praised friendly staff and good service, others experienced rudeness and a lack of responsiveness, impacting their overall experience.

Cleanliness

Several reviews mentioned cleanliness issues, including a messy parking lot and unsanitary conditions in food preparation.
  • AS
    Anthony S
    Feb 18, 2026
    4.0
    The food is always soon on for me. Nice, hot, and fresh. I’ve never had a truly bad experience, but if I had one complaint, it would be that wait times are a bit long sometimes. Some of the kiosks are broken down sometimes as well. They should make this more obvious before you pull into one of the drive-in spots. Otherwise everything has always been positive.
  • JB
    jacqueline bentley
    Jan 29, 2026
    1.0
    Food and drinks tasted bad. Very disappointing.
  • KC
    Kc C
    Jan 22, 2026
    1.0
    The conduct exhibited by the drive-thru attendant was highly unprofessional, particularly the persistent use of terms of endearment such as "honey," "darling," "babe," and "love" despite requests to cease, and the act of blowing kisses at a customer. Furthermore, the order was incorrect, and there was an attempt to charge for the establishment's error regarding a child's happy meal and drink. This level of unprofessionalism ensures that I will not be returning for future business.
  • CS
    Courtney Shock
    Jan 19, 2026
    1.0
    Took my kids for lunch. the employees interrupted us when ordering and acted like we were an inconvenience when the car hop brought the food out. Will not be back any time soon. I get it's fast food, been there done that, kindness costs nothing and the apology I was going to give for being problematic was kept to myself when the young lady couldn't be bothered.
  • AA
    Arabia Anderson
    Jan 16, 2026
    5.0
    I went there today (1/16) around 4 PM and they were slammed. I ordered through the drive-thru, and when I checked my bag, a few items were missing. I parked and walked over to let them know, and they went above and beyond to fix it—no attitude, no hassle, just genuinely kind and quick service. Mistakes happen when places are busy, but how they handled it is what mattered. I’ll absolutely be back.

Brand Certified Facts from Sonic Drive-In

This information is certified by Sonic Drive-In and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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