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McDonald's

3.5
(1529 reviews)

Business Details

(540) 667-1666
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1801 S Pleasant Valley Rd, Winchester, VA
22601, United States

Hours

Reviews

3.5
1,529 reviews
5 stars
561
4 stars
318
3 stars
285
2 stars
109
1 star
256

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, ranging from friendly and efficient to rude and unhelpful.

Food Quality

Customers reported inconsistent food quality, with some receiving fresh and hot meals while others experienced cold or incorrect orders.

Cleanliness

Several reviews praised the cleanliness of the restaurant, although some mentioned dirty conditions.

Order Accuracy

Many customers expressed frustration with incorrect orders, particularly in the drive-thru and app orders.

Speed of Service

Service speed varied significantly, with some praising quick service while others reported long wait times.
  • JP
    Josh Price
    1 day ago
    2.0
    Very rude at the drive thru. I couldn't even order everything the kids wanted. The lady kept interrupting, asking if that is all. Without letting you finish 1 sentence. The manager handed the food at the drive thru and just shrugged about how rude the lady was taking the order.
  • JJ
    Jjose
    Feb 16, 2026
    1.0
    10:40 pm white girl don’t know her name rude. I asked a question and she closed the window door in my face if you don’t like your job then don’t work because we all got jobs lol
  • JM
    John De Montfort
    Feb 15, 2026
    4.0
    A very nice McDonald's with excellent customer service and clean restaurant and affordable delicious food.
  • JR
    Jasmine Runion
    Feb 10, 2026
    1.0
    I placed an order on the app and I paid for the hot honey sauce. They gave me hot mustard instead, so I went back through the drive through and asked them for hot honey and they gave me hot mustard again. This is the 3rd time this happened.
  • R
    Roger *
    Jan 18, 2026
    5.0
    I used the app to order a pick up breakfast order inside and my order showed up in good time and was correct. I actually ate here two days in a row for breakfast and both times were good. The place was fairly busy for breakfast time. I got my breakfast and soda cup and the soda machine worked well and I like the straws they have available. Their straws are better than the straws at my local McDonald's. I used the app so I didn't really have to deal with anyone besides them calling my name for the meal and they did that fine. The bacon, egg and cheese biscuits tasted like normal biscuit sandwiches from McDonald's. If I'm ever back in Winchester, I'd come back to this location for breakfast and use the app again to order.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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