McDonald's

3.7
1070 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
210 Kernstown Commons Boulevard, Winchester, VA
22602, United States

Hours

Reviews

3.7
1,070 reviews
5 stars
435
4 stars
245
3 stars
195
2 stars
62
1 star
133

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times and poor service, including incorrect orders and lack of attention from staff.

Food Quality

Several reviews mentioned cold or stale food, with some customers receiving incorrect items or finding foreign objects in their meals.

Staff Friendliness

While some customers praised individual staff members for their friendliness and helpfulness, others noted a lack of overall customer service.

Cleanliness

The cleanliness of the restaurant was frequently criticized, with reports of dirty conditions and unsanitary practices.

Mixed Experiences

Overall, experiences varied widely, with some customers having positive interactions and fresh food, while others faced significant issues.
  • AF
    Andrew Fahey
    Jan 2, 2026
    3.0
    Sometimes there's no point to writing a review about a national fast-food restaurant, but here goes. McDonald's in general has moved to those awkward kiosks for ordering, so there are some locations where it is hard to find a live body at the counter. Remember the old counters? The ones that stretched the length of the dining room, had 10 registers and employees to match? This location has two and we were surprised that one of them was manned. After starting to order at the kiosk, and discovering that you couldn't even get chocolate milk as a kid meal option, we ordered directly at the counter. The employee was efficient, but seemed less than enthused about her work. She also delivered our food to us. It came as ordered. The food was hot and the burger was juicy. There are no longer self-serve drink fountains at this location. The interior is boring but efficient. It was the expected McD's meal. One major thing to think about for this location is the drive-thru. They just had to build this restaurant facing the highway. And they just had to use the kitchen configuration that puts the drive-thru on the right side, the same side for the entrance to the miniscule parking lot. So, you drive around the building once to order and pick up, then drive around it again to exit the lot. Someone needs a good paddling for this plan. And those looking to park simply circle around those in the drive-thru carousel. Spaces are limited and it got even worse because they took six of them for those seldom-used online pickup people. We saw no one use them during our stay. So, minus one star for the kiosk and McDonald's reducing their staff, and minus one star for the asinine drive-thru merry-go-round.
  • AS
    Amy Smerdzinski
    Dec 29, 2025
    1.0
    Don’t stop here unless you have 45 minutes to wait on the slow service. We also received an opened packet of apples in my daughter’s happy meal.
  • DR
    Donnie Rinker
    Dec 14, 2025
    1.0
    Ordered 2 breakfast sandwiches and when I went to do a partial payment they took all my money and say I had to pay for the whole order again and told me I was gonna get my money back and it’s yet to happen 10/10 do not recommend this place
  • JB
    Jeff Boarman
    Dec 8, 2025
    3.0
    Very nice staff. Came in around 5 o'clock. Got 2 qtr pounders, one with bacon. Everything seemed as if it had just been sitting for a long time in a warmer. They weren't busy, so I'm not sure why it's hard to get fresh made food. Maybe it's because they weren't busy. Who knows. But MCD is expensive now so I expect a little better.
  • GS
    Gail Steele
    Nov 15, 2025
    2.0
    I went to this McDonald's because I rarely have problems here compared to other locations. I ordered a McDouble with no onion or pickle, and was asked to pull up and wait for my sandwich. I watched other cars being directed to park as well. When I got my food they promised me it was made correctly so I drove off. Halfway home I started to eat the sandwich and it had onions on it. When I grabbed the sandwich to wrap it up to throw away something came off of the rapper and or the sandwich and I have no idea what it is. Not sure if I can share the picture here but it is disgusting. I've tried calling the restaurant for the last 30 minutes and the phone is ringing busy. Unfortunately, it would appear I can't share the picture but will happily do so if there's another way to do it.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location in Winchester, VA?

McDonald's in Winchester is open daily from 5:00 AM to 11:00 PM Monday through Friday, and from 6:00 AM to 11:00 PM on weekends.

When is the drive-through service available at McDonald's on Kernstown Commons Boulevard?

The drive-through is open from 5:00 AM to 11:00 PM Monday through Friday, and from 6:00 AM to 11:00 PM on Saturdays and Sundays.