Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
879 reviews
5 stars
319
4 stars
185
3 stars
178
2 stars
78
1 star
119
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service is inconsistent, with reports of rude staff and long wait times, particularly in the drive-thru.
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty tables and bathrooms.
Food Quality
Food quality is hit or miss, with some customers receiving cold or improperly prepared items, while others praised fresh and hot food.
Staff Attitude
While some staff members received praise for their friendliness and efficiency, others were noted for being inattentive or unhelpful.
Operational Issues
Customers reported problems with order accuracy and slow service, especially during busy times.
- JCjoshua campbellNov 1, 20255.0Awesome 👌
- CTCarina TapiaOct 26, 20251.0El servicio devén mejorar en el las papas frías y siempre una atictud pésima me dieron una carne cruda y pedí llamar al manager y hable al servicio al cliente asta hora no e tenido respuestas
- BMBobbi Jo MalcolmOct 13, 20251.0I just have to say this. I came in here today (10/13/2025) around 2:15pm. Ordered my food on kiosk, got food, then had to clean my table so I could sit and eat. This store was so dirty I was just shaking my head. Food on the floor, tables dirty, trash ( napkins, ketchup packets straws) on floor and tables, floor looked like it hadn't been cleaned in i dont know how long. The thing that got me most there was 3 girls standing around talking, 2 on cell phones. Do better people do better. Cell phones should be off limits period during working hours, the germs they possess are disgusting.
- ALAngie LargentSep 8, 20254.0Good
- MKMakaila KellerSep 6, 20251.0Waited in spot three for 45 mins waiting for two double cheeseburgers that’s it. This place is ridiculous and the worst one I’ve been to.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's in Winchester, VA?
McDonald's in Winchester, VA, is open daily from 5:00 AM to 11:00 PM, except on Saturdays and Sundays when it opens at 6:00 AM and closes at 11:00 PM.
During what hours is the drive-thru service available at this McDonald's location?
The drive-thru is open from 5:00 AM to 11:00 PM Monday through Friday, and from 6:00 AM to 11:00 PM on Saturdays and Sundays.
Can I order McDonald's for delivery at this location?
Yes, McDonald's offers delivery services daily from 6:00 AM to 10:30 PM through their delivery platform.
What types of pickup and delivery services does McDonald's provide here?
The McDonald's location provides curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Which payment options are accepted at McDonald's on 111 Merchant St?
Payments can be made using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location features a drive-thru available during their stated drive-thru hours.
How can I order using McDonald’s mobile app?
You can order via the McDonald's App available on both the Apple App Store and Google Play Store, accessible through their respective links.
What nearby restaurants are close to McDonald's at 111 Merchant St for more dining options?
Nearby restaurants include Chick-fil-A, Moe's Southwest Grill, Tropical Smoothie Cafe, Subway, Guan's Garden, Texas Roadhouse, Red Robin Gourmet Burgers, Chipotle Mexican Grill, Crumbl - Winchester, and Starbucks.
Are there any nearby shopping centers or retail stores near McDonald's?
Yes, Rutherford Crossing shopping center, Lowe's Home Improvement, GameStop, Warhammer hobby shop, SS Vape, Vape Cigar by SM, and Russell Cellular are nearby retail options.
What nearby services could I access before or after visiting McDonald's?
You can visit Valley Health Winchester Family Practice, Valley Health Urgent Care at Rutherford Crossing, Sport Clips Haircuts, V Nails & Spa, Waxing The City, and Lendmark Financial Services nearby.