McDonald's

3.5
1259 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1124 Berryville Ave, Winchester, VA
22601, United States

Hours

Reviews

3.5
1,259 reviews
5 stars
447
4 stars
257
3 stars
242
2 stars
93
1 star
220

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and incorrect orders, leading to frustration.

Food Quality

Numerous complaints about food being overcooked, incorrect items, and unsanitary conditions were noted.

Drive-Thru Experience

The drive-thru service was frequently criticized for long wait times and order inaccuracies.

Cleanliness

Several reviews mentioned dirty bathrooms and tables, impacting the overall dining experience.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and noted good service during certain visits.
  • NS
    Nathan S
    1 day ago
    5.0
    (Regretfully) I go to this McDonald’s religiously, whether it’s to get an iced coffee or breakfast before work, I probably go 3-4 times a week and the only thing that has ever been “messed up” was a missing hash brown one time, and I pulled through the drive through again and they gave it to me without checking my receipt. The food is always good and fresh, all these bad reviews are made by people who go once a year are ridiculous and made by people who love to complain no matter what happens during their visit.
  • ME
    Mary Edenton
    Nov 8, 2025
    5.0
    Food order always correct, hot and friendly faces.
  • CH
    Courtney Hamilton
    Nov 5, 2025
    1.0
    Store is filthy, employees have no interest in helping customers that cant use the kiosk to order. Damn place is as bad as Walmart with their employees and bad attitudes!
  • SS
    Shelby
    Oct 26, 2025
    1.0
    Went through drive thru about 7:30 am this morning. First I was completely ignored at the order kiosk. Another car pulled up on the other kiosk and ordered while I still sat there. Finally after saying "hello hello" someone finally started taking my order. Go to pay and get my food and pulled out only to see that they didn't give me my hash brown and one of my breakfast sandwiches was so hard you could break teeth trying to eat it. I pulled back around to the window and told the girl what had happened. She claimed I didn't order a hash brown and took the hard sandwich back. She asked for my receipt and I told her she didn't give me one. She went over to look at the receipts and came back with mine. It did not have my hash brown on it but I did order it and I told her that wasn't my fault that they didn't add it on. She said I had to pay for it to get it and I did but I knew she was upset because of the situation at the kiosk. A woman handed me the replacement sandwich and i asked if the hash brown was in there and she had no clue about a hash brown and told me i had to pull up to the waiting window. All this for 2 breakfast sandwiches, a small coffee and a dang hash brown. Just extremely rude. Terrible customer service from the girl running drive thru.
  • BL
    Bettie Lamberson
    Oct 24, 2025
    1.0
    Came through the drive thru last night October 23 around 7:40pm. Ordered a chicken deluxe sandwich and an apple pie. I get home, it was an overcooked, burnt on the edges piece of chicken put in a bun, I paid for lettuce, tomato, mayo, bacon and cheese and got nothing but an overcooked tough piece of chicken. The apple pie was overcooked and black on the bottom. An employee had to see this before these items were packaged. The guy taking the money at window 1 was nice but the girl at window 2 acted like she was being put out. There were no napkins in the bag as requested or mayo. This was not a good experience, I stopped eating McDonald's years ago because I want a real burger, not processed. Won't be back. Terrible customer service and someone who did not care about the food and how it was cooked.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:00 PM on weekdays and Sundays, and until midnight on Fridays and Saturdays.

What are the drive-thru hours at this McDonald's?

The drive-thru opens at 5:00 AM and closes at 11:00 PM on weekdays and Sundays. On Fridays and Saturdays, it closes at midnight.