Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Winchester, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
313 reviews
5 stars
131
4 stars
53
3 stars
40
2 stars
20
1 star
69
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Product Consistency
There were complaints about inconsistent quality of food and drinks, with some customers receiving poorly made or cold items.
Staff Attitude
Several reviews noted that while some employees were friendly, many others appeared disinterested or rude, impacting the overall customer experience.
Operational Efficiency
Customers expressed dissatisfaction with the slow service and frequent unavailability of menu items, indicating a need for better management and training.
- STSherly TaverasDec 2, 20251.0I don’t usually leave reviews, but I visit Dunkin’ frequently, and this is the only location in Winchester where I consistently experience issues. Every other Dunkin’ in the area has great customer service, so the contrast here is noticeable. This morning, there was a handwritten sign taped on top of the drive-thru speaker explaining they were out of regular and small cups, which made the ordering setup confusing. When I tried to place my order, I was interrupted mid-sentence so the employee could list several unavailable items, like croissants, cheddar, and bacon. The interaction felt rushed and not very helpful. This also isn’t the first issue I’ve had at this location. On a previous visit, the inside of my bacon jam croissant was completely cold. And when I paid with Apple Pay, the employee took my phone out of my hand — which has never happened at any other Dunkin’ I go to, including this same location on previous visits. Every other time I’ve been here, the staff has always pulled out the tap-to-pay monitor so I can tap my device myself. This made me think some employees may not be fully trained on handling contactless payment properly. Overall, this location is consistently out of basic items and the service often feels rushed compared to other Dunkin’ locations nearby. I hope management can address these issues so the customer experience becomes more consistent.
- KBKyle BuskeyDec 1, 20251.0Register was closed, told me to use kiosk, kiosk didn’t work. They didn’t care, essentially closed and the employees stared at me with blank empty stares. Circled back through the drive through then they said they weren’t doing hot food…. That’s most the menu!! Fire these guys
- ALAndrew LewisNov 15, 20251.0Terrible experience. Staff can’t get anyone’s order straight and no one seems to care.
- DWDavid WolcottNov 7, 20251.0Terrible service.
- NCNathan ClinganNov 7, 20252.0This location seems to be significantly less efficient than the two nearest locations. I have repeatedly had to wait 20 or more minutes for my order here. The employees are polite and pleasant, but I have sat at the window and waited 6 minutes for my coffee after already having waited 14 or 15 minutes in the line. I wish I knew what the bottleneck was so I could be a little more sympathetic, but that’s just not acceptable for me and I will be going to the other locations from now on
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Winchester, VA?
Dunkin' Winchester is open daily from 4:00 AM to 11:00 PM.
Can I order Dunkin' products for delivery or curbside pickup?
Yes, Dunkin' offers both delivery and curbside pickup services.
What types of meals does Dunkin' serve?
Dunkin' serves breakfast, brunch, and lunch options, including coffee, espresso, breakfast sandwiches, and donuts.
Does this Dunkin' have a drive-thru service?
Yes, this Dunkin' location features a drive-thru for convenient ordering.
Are there any special seasonal or holiday drinks available at Dunkin'?
Yes, Dunkin' offers seasonal drinks such as the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and Berry Sangria Refresher during the holiday season.
Where is Dunkin' located in Winchester, VA?
Dunkin' is located at 992 Millwood Pike, Winchester, VA 22602, in the Frederick sublocality.
What payment methods are accepted at Dunkin'?
Dunkin' accepts debit and credit cards as payment methods.
Which nearby restaurants could I visit before or after stopping at Dunkin'?
Nearby restaurants include Subway, Baskin-Robbins, Waffle House, Los Toltecos Mexican Restaurant, and Umberto's Pizza & Pasta, offering a variety of dining options around Dunkin'.
Where can I find gas stations near Dunkin' in Winchester?
Nearby gas stations include Shell, Exxon & Mobil Stations, 7-Eleven, and Mobil, convenient for refueling when visiting Dunkin'.
Are there any hotels near Dunkin' for travelers visiting Winchester?
Yes, nearby hotels include Quality Inn and Red Roof Inn, providing accommodation options close to Dunkin'.