Dunkin'

Reviews

• AL

  Andrew Lewis

  Nov 15, 2025
  1.0
  Terrible experience. Staff can’t get anyone’s order straight and no one seems to care.
• DW

  David Wolcott

  Nov 7, 2025
  1.0
  Terrible service.
• NC

  Nathan Clingan

  Nov 7, 2025
  2.0
  This location seems to be significantly less efficient than the two nearest locations. I have repeatedly had to wait 20 or more minutes for my order here. The employees are polite and pleasant, but I have sat at the window and waited 6 minutes for my coffee after already having waited 14 or 15 minutes in the line. I wish I knew what the bottleneck was so I could be a little more sympathetic, but that’s just not acceptable for me and I will be going to the other locations from now on
• KH

  Krla Hernandez

  Oct 27, 2025
  1.0
  El cajero mark no quiso tomar mi orden
• SH

  Samantha Hostetler

  Oct 3, 2025
  1.0
  I've been coming to this Dunkin for a year now and can say it's definitely the lowest performing of any I've ever been to. 1) Drive Thru will take 25-30 minutes for every 3 out of 5 visits, regardless of if there's 1 car ahead of me or 5, and the drive thru is set up in a way that makes it impossible to just get out of the line if they're taking too long. 2) Every single time I order a coffee + another item they forget the other item. Doesn't matter if it's a donut or something else they will inevitably hand me my coffee and then close the window or walk away and when I'm still there they get confused and when I mention there was another item im waiting on they'll ask what it is (9 out of 10 times with a snippy attitude). What's the point of putting in my order if they're just going to ignore it and have me remind them and basically reorder when I get to the store. This happens whether I'm in the drive thru or going in to pick up a mobile order. (Side note, the only way you're getting your order with any speed is if you put in a mobile order and park and go in to grab it, but they will 100% of the time forget your food so you have to awkwardly stand there with your coffee until they acknowledge you so you can mention the missing donut or whatever). 3) Out of every employee I've interacted with here, which is quite a lot, there are maybe 2 or 3 that are actually pleasant to interact with. I get it that they're swamped, I worked in coffee too, but if you're going to have the slowest service on the eastern seaboard the least you could do is not be rude and snippy. Im way less likely to leave a review like this if you're a slower establishment but everyone is respectful and pleasant. I'm not being rude or rushing you so why are you taking your frustration out on me? Silver linings: 1) My coffee is almost never made wrong. I order in the app and 99% of the time my coffee is made right and nearly always tastes good. 2) Using mobile order + walk in for coffee will always have me in and out in under 2 minutes so since I started bypassing the drive thru all together I haven't had to deal with the 20-30 minute long waits. The only consistent hang up is that I still have to ask for my missing food item every time. I probably won't be coming back much more once the Wawa down the street opens though because if I have to get out and walk in anyway, I'm just going to go there.

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