Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.1
773 reviews
5 stars
391
4 stars
217
3 stars
87
2 stars
27
1 star
51
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, long wait times, and poor customer interactions, particularly in the drive-thru.
Food Quality
Mixed reviews on food quality; some customers enjoyed the burgers and ice cream, while others found items cold or poorly prepared.
Cleanliness
Several reviews mentioned cleanliness issues, including unpleasant odors and dirty tables.
Pricing Concerns
Many customers expressed dissatisfaction with high prices relative to portion sizes and food quality.
Positive Staff Interactions
Despite the issues, some customers highlighted friendly and helpful staff members who provided good service.
- SKShaunie KittingerDec 27, 20251.0Drive through is too small. My husband scrapped his rim trying to make the turn to the window in his car. Now we have that expense to fix.
- TPTrista PowellDec 13, 20251.0Ive gotten maybe a total of 4 dairy queen ice cream cakes ever. My first time at this location is now my last, as I picked up a dairy queen blizzard cake for my son's birthday and upon pickup the person who decorated the cake left off all of the reeces pieces I paid for because I did a "design" (gray frosting). Upon eating the cake, we found random bits of onion inside the cake, not like a lot but like either they didnt change their gloves or accidentally had some type ot contact during making the cake like a unclean work station. We ended up throwing the rest of the cake out upon finding the onion bits as it was honestly really gross. We sent a complaint that was forwarded to the owner in the beginning of the week and never received any response. They do not care.
- MCMaritza ColonDec 4, 20255.0Very clean and professional
- DGDalton GodfreyOct 31, 20251.0The drive through is so small and hard to turn in. I hit the curb trying to get to the window. $40 for a cheeseburger kids meal, a 4 piece chicken tender basket, and 2 ice creams is real ridiculous. In hindsight I should've said nevermind and went elsewhere. I had to pull around and wait for our food and ice cream. The chicken tenders were so small, the hand full of fries I received were really sad looking, and my root beer tasted horrible I couldn't drink it. I also had to pay separately for the gravy which I always assumed came with the chicken basket. My sons stomach was I so much pain after eating the food. After stopping at the store, it was a 45 minute ride home and he cried all the way home because his belly was upset. He ended up with diarrhea later. I won't be going revisiting this DQ.
- GTGary TottenOct 2, 20251.0Went to dairy queen 10 01 25 got 2 blizzards was going to eat inside but the place smelled so bad we ate them in the car.I ask the person behind the counter why it smelled so bad they said it was the floor try bleach anything is better than the oder in there I feel sorry for the employees working there will be a long time before going back.
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes.
Where is Dairy Queen Grill & Chill located?
It is located at 2291 Valley Ave, Winchester, VA 22601-2755, USA.
What are the regular operating hours at Dairy Queen Grill & Chill?
The restaurant is open Monday through Saturday from 10:00 AM to 10:00 PM, and Sunday from 11:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill have special holiday hours?
Yes, for example, it is closed on 2025-11-27 and 2025-12-25, opens from 10:00 AM to 3:00 PM on 2025-12-24, and has adjusted hours on other holidays.
Does Dairy Queen Grill & Chill offer drive-thru and family-friendly services?
Yes, it offers a drive-thru, high chairs, outdoor seating, is wheelchair accessible, has restrooms, and is family-friendly and good for kids.
Can I order food online or get mobile deals from Dairy Queen Grill & Chill?
Yes, you can order online through their website and download their app to access exclusive mobile deals and rewards.
What are some nearby places I can visit before or after visiting Dairy Queen Grill & Chill?
Nearby places include Blue Plate Books (bookstore and restaurant), Jill's Barber Shop, and Papa Johns Pizza, which offer a variety of services and dining options.
Are there insurance agencies close to Dairy Queen Grill & Chill for convenient errands?
Yes, Valley Insurance Center and Jay Slonaker - State Farm Insurance Agent are nearby and can be visited when you are in the area.
What nearby places provide health or addiction treatment services near Dairy Queen Grill & Chill?
Virginia Recovery and VAMED Health Group offer abuse, addiction treatment, and counseling services nearby, useful if you seek support in the area.
Does Dairy Queen Grill & Chill have social media or a web presence where I can find updates?
Yes, you can follow their Facebook page at https://www.facebook.com/dairyqueen/ or visit their website at https://www.dairyqueen.com/ for updates and information.