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Brand Certified

Chipotle Mexican Grill

2.9
(153 reviews)

About

Mexican Restaurant
Chipotle North Winchester is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
120 Merchant St, Winchester, VA
22603, United States

Hours

Reviews

2.9
153 reviews
5 stars
55
4 stars
12
3 stars
9
2 stars
14
1 star
63

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported that the restaurant was consistently dirty, with unclean tables, floors, and preparation areas.

Food Quality

Several reviews mentioned issues with food quality, including small portions, burnt meat, and instances of food poisoning.

Service Issues

Customers frequently noted slow service, understaffing, and poor management, leading to long wait times and incorrect orders.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • KB
    Kristen Bell
    Feb 22, 2026
    5.0
    Absolutely amazing tonight! I've had my doubts in the past about ever ordering from this location again however I'm super happy that I did tonight after moving back to the area. Whoever did my order tonight knocked it out of the park! Absolutely made my night! Thank you!
  • HG
    Heather Gill
    Feb 4, 2026
    4.0
    Great food n u get a lot..... It is more than normal but u get a lot for the price n it tastes amazing plus u get it exactly how u want it!
  • JL
    Jake Lewanski
    Jan 22, 2026
    5.0
    Made one great burrito
  • EL
    EMS LLC
    Jan 11, 2026
    2.0
    Food is good. Always feel rushed though. Place is always dirty. Tables, floors, everything. I ate in the car. Miss Moe's it was a LOT better all around.The chips were free and not stale like these always are. We don't even buy them anymore. Wont be coming back to this location. Over a hundred dollars for 5 people, we should at least be able to eat inside. It's literally gross
  • CH
    C Wesley Haas
    Dec 22, 2025
    1.0
    I never flat out splurge on take away. But, I was gifted a card and I was going to a place where I needed to eat and ordered pickup inside at a certain time. WOW, walked in a little warm early and not there. No big deal, sat and waited checking to see if my meal made it to the rack yet or not. Five minutes after my order was supposed to be ready, the staff asked me if I could be helped. I gave my name and they found it in the drive through. It was not hot, this was my first clue. What I should have done was check their work. I paid for double protein, that didn’t happen. I got maybe a regular amount of protein, rice, and the wet stuff(sauces.) I was so hopping mad. But, I was at my event and really had no option but go hungry or eat it. My point is check your order before you leave.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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