Chipotle Mexican Grill

2.9
147 reviews
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About

Mexican Restaurant
Chipotle North Winchester is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
120 Merchant St, Winchester, VA
22603, United States

Hours

Reviews

2.9
147 reviews
5 stars
52
4 stars
11
3 stars
9
2 stars
13
1 star
62

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the restaurant's filthy conditions, including dirty tables, overflowing trash, and unsanitary food preparation areas.

Service Issues

Customers frequently reported slow service, understaffing, and poor management, leading to long wait times and unhelpful staff.

Food Quality

There were numerous complaints about food quality, including small portions, cold meals, and instances of food poisoning.

Inconsistent Orders

Many customers experienced issues with incorrect or incomplete orders, particularly with online pickups.

Positive Staff Interactions

Despite the negative feedback, some reviews praised individual staff members for their friendliness and helpfulness.
  • CH
    C Wesley Haas
    Dec 22, 2025
    1.0
    I never flat out splurge on take away. But, I was gifted a card and I was going to a place where I needed to eat and ordered pickup inside at a certain time. WOW, walked in a little warm early and not there. No big deal, sat and waited checking to see if my meal made it to the rack yet or not. Five minutes after my order was supposed to be ready, the staff asked me if I could be helped. I gave my name and they found it in the drive through. It was not hot, this was my first clue. What I should have done was check their work. I paid for double protein, that didn’t happen. I got maybe a regular amount of protein, rice, and the wet stuff(sauces.) I was so hopping mad. But, I was at my event and really had no option but go hungry or eat it. My point is check your order before you leave.
  • LS
    Lyle Seigel
    Dec 21, 2025
    1.0
    We planned on a pre-holiday dinner with family and friends at this Chipotle. After walking in around 4:00 pm yesterday on a Saturday afternoon, we were absolutely disgusted by how filthy the dining area was. There were copious food remnants on the table tops, and the greasy windows looked like they hadn't been cleaned in years. My wife heroically started to wipe the numerous leftover food particles off a table, but quickly stopped after surveying the entire dining room which was an unmitigated disaster. Needless to say, we immediately bolted out of this trashy establishment and headed for another place to eat. The kind of management and ownership which can totally neglect this type of eatery should obviously not be in the restaurant business!
  • MS
    Michael Slaughter
    Dec 13, 2025
    1.0
    Waited and extra 30 minutes for our food! It was cold when we got it! The the burritos were smaller than our hands and all the sauces were upside down in the bag other than that . good.
  • JW
    jodi wilson
    Dec 1, 2025
    1.0
    I AM ONLY GIVING 4 STARS BECAUSE TREYVON IS AN EMPLOYEE THERE AND HE MADE FOOD AND RAN THE REGISTER HELPING CUSTOMERS TO HIS FULLEST. ON THE OTHER HAND (JOEL) THE USLESS MANAGER SHOULD BE FIRED FOR POOR CUSTOMER SERVICE AND NOT RUNNING A SMOOTH ESTABLISHMENT BUT INSTEAD SITTING DOWN AND EATING HIS FOOD WHILE HIS ONE EMPLOYEE STRUGGLED WITH NO HELP FROM OTHER CO WORKERS OR HIS OWN MANAGER TO SATISFY THE CUSTOMERS! GOOD JOB TREYVON FOR HOLDING DOWN THE FORT!!! THE LEAST I CAN SAY ABOUT YOUR CRAPPY MANAGER JOEL:(
  • GG
    Geo (Geø)
    Nov 29, 2025
    2.0
    The food is so boring, tasteless chicken, i ordered online which was a huge mistake since they didnt add any of the sauces i wanted but yea overall mid and not worth it

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill North Winchester serve?

Chipotle North Winchester is a fast-casual restaurant offering Mexican cuisine with customizable burritos, bowls, quesadillas, tacos, and salads.

Where is Chipotle Mexican Grill North Winchester located?

It is located at 120 Merchant St, Frederick, Winchester, VA 22603, United States.