Chipotle Mexican Grill

Reviews

• SA

  Samantha Allen

  1 day ago
  1.0
  I hesitated even going here after readingology reviews for the Chipotle near me. I'm from Luray however was in Winchester for an appointment and it was my husband's birthday and he had been craving and begging for Chipotle for months now since I got him a gift card for Christmas. After picking the best Chipotle from the reviews here's my own: First things first, $50 for 2 bowls & 2 drinks? Now, don't get it twisted, if it was worth it like it's advertised & how highly my husband spoke of the establishment all together (not this specific location) then the price would fit the bill. IF the food was fresh as advertised, it would have been worth it because I don't know what was going on at this place but when my husband scraped gacuomole off his bowl because of the awful taste (I tried it, disgusting) that's a serious red flag. IF the service was friendly, didnt cop an attitude for a first time customer that had questions you know, the usual ones pertaining to what the ingredients in front of me are, that made me second guess even eating there because I didn't have time for food poisoning, then $50 for 2 bowls, 2 drinks, would have been worth it. NOW! The cleanliness?? When ordering, our side of the glass was clean. The drink/lid/silverware/napkin area was clean. The countertops with the bar stool seating looked clean, we sat at a booth, so I didn't investigate that seating area. Our booth was clean, table as well as seating. However, I watched two different sets of customers come and go, new customers seated themselves without their area being cleaned, at the least whip out a wet nap and wipe the table down. The restaurant wasn't busy, so please save that excuse, even if that was the case, I know they have at least one busboy/girl there, when really, besides the "chefs" should be trained & able to do that simple task before another set of customers come sit in the same place the last customers sat with their cooties & all. 🤷🏽‍♀️ However, it was quiet & a place to go if you wanted conversation with your meal. It wasn't too loud with employees yelling for things or loud music playing like in other establishments, so I'll give it a good star review on atmosphere. SOOOOO very disappointed in the fact my husband waited so long to go to Chipotle just for the food to not even be worth taking home with us. But as far as being disappointed in the establishment, it's hands down that the freshness of the food they guarantee was missing the fresh part. I can also understand the temperments of employees when they're are overworked, understaffed, overwhelmed especially when they're busy however they were not busy and when we arrived and while we were there dining in, maybe we have missed the 3PM rush but do better putting associates on the front lines that have patience & a smile. All the Chipotle's in this area have horrible reviews and ratings, I chose the one with the highest & better reviews.
• JP

  Josh Price

  1 day ago
  3.0
  Used to be a great place for a quick bite to eat. In the last year or so, it has not. Quality of food has dropped and so has the friendly service. Not sure if it a management change or what but I won't be back for a while to either Winchester location.
• DW

  David White

  3 days ago
  1.0
  Ordered the chicken bowl to go. The same amount. Was told that I would have to pay extra money which on previous occasions I was not charged extra . I am a regular customer but will no longer be. A better form of communication needs to be established between the customer and the folks serving as to the amount of food that I can receive without paying extra for it.
• MS

  Marie Scott

  Feb 7, 2026
  1.0
  I usually don’t write reviews, but my husband had food poisoning about 6 months ago from here and he had symptoms for 48 hours. After about 6 months we decided to give it a second try hoping that it was just a bad day for this location. This time I got food with my husband and we both got food poisoning and have been down for the last 24 hours.
• LB

  Lore Mariel Baltian

  Feb 4, 2026
  1.0
  The employees who work here are extremely rude. They treat the customers extremely bad

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