Arby's

3.9
492 reviews
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Business Details

331 Hope Dr, Winchester, VA
22601, United States
(540) 662-6500
http://www.arbys.com/locations/us/va/winchester/331-hope-dr/store-7578
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
331 Hope Dr, Winchester, VA
22601, United States

Hours

Reviews

3.9
492 reviews
5 stars
214
4 stars
137
3 stars
71
2 stars
24
1 star
46

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed their meals while others reported issues like raw or cold food.

Customer Service

Generally positive feedback on customer service, with many praising the friendliness and professionalism of the staff.

Speed of Service

Service speed is a common concern, with multiple customers noting long wait times and slow drive-thru service.

Cleanliness

The restaurant is often described as clean, though some reviews mentioned issues with cleanliness in specific areas.
  • KM
    karen malcolm
    Dec 3, 2025
    2.0
    Burger was raw in middle.
  • LS
    Lauren Sheker
    Nov 3, 2025
    5.0
    The gentleman who works the drive thru at night has the best customer service skills !
  • MB
    Matt B
    Nov 1, 2025
    5.0
    Great food. Great employees!! Win win
  • TR
    T C Reed
    Oct 1, 2025
    5.0
    First time having the chicken gordon blue, and it was really good
  • TA
    Tiffany Atencio
    Sep 3, 2025
    1.0
    I don't eat out much at all, I have worked in fast food so I know there is competence, but I can't speak on the integrity.... But I've only eaten here twice and yesterday was my first time at this location. It was great- food was fast. Order was right.... Today, food was fast, service was great but if I am paying an extra .40 cents for a large drink- IN THIS ECONOMY- I want my large drink. I go threw D/T again today- like I did yesterday. I ordered a small strawberry lemonade yesterday, with my food. And it was so delicious I wanted a large today- well. .. I was TOLD it was large .but when I found my cup in the car from YESTERDAY, they are the SAME SIZE. That's stealing from customers.. Probably won't be back Js. The cute little Spanish girl in D/T didn't need to lie to me when I asked her about it today....js. Hope nobody lies to you about YOUR food one day
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