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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

4.1
(650 reviews)

Business Details

6399 Richmond Rd, Williamsburg, VA
23188, United States
(757) 345-7222

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Williamsburg is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
6399 Richmond Rd, Williamsburg, VA
23188, United States

Hours

Reviews

4.1
650 reviews
5 stars
381
4 stars
127
3 stars
42
2 stars
36
1 star
64

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service varied significantly, with some praising friendly staff and helpful service, while others reported rude interactions and slow service.

Food Consistency

While many customers enjoyed the food quality, there were frequent complaints about incorrect orders, missing items, and inconsistent portion sizes.

Cleanliness and Atmosphere

Several reviews highlighted issues with cleanliness and a noisy atmosphere, impacting the overall dining experience.

Delivery Issues

Customers expressed frustration with delivery orders, often receiving incorrect or incomplete items, and noted a lack of local support for resolving these issues.
  • TS
    Tabitha Sewer
    Feb 18, 2026
    5.0
    This review is specifically for Evan that works here. Literally the epitome of AWESOME customer service!!! I love coming to this location because this man is just so DAMN NICE!!! ❤️ On hard days, he always puts a smile on my face. 😊 Also requesting to give this man a raise TODAY! ‼️
  • JJ
    Jay
    Jan 11, 2026
    5.0
    Outstanding experience!
  • AW
    Abhi Weltig
    Jan 6, 2026
    5.0
    Good food and friendly staff
  • JB
    Jordan Bronstein
    Dec 29, 2025
    5.0
    I was having a very Sunday-y Sunday (12/28 around 11am) and was greeted by a very friendly employee. I was waiting to use one of the kiosks to order and a kind employee got my order instead, since he was available. He went out of his way to ask how my day was going and make polite conversation. I'm not someone who is very picky with service and wouldn't have gotten upset if he hadn't put that effort forward, but I really appreciated the small act of kindness since I was having a day. I placed my order, waited a couple minutes, and then got overly confident trying to bring the food to my table for my mom and I, and proceeded to drop everything on the floor immediately. We offered to pay to replace the food but not only did they replace it for us despite us offering, but they also brought it to our table since I clearly can't be trusted to function on Sundays. My Sunday still Sunday'ed since unfortunately, Panera can't control gravity and I'm a giant clutz, but both the employee who greeted me and the employee who replaced my food genuinely made my day better, so I wanted to say thank you!
  • JB
    John Byxbe
    Dec 18, 2025
    1.0
    We’ve used this Panera location many times, and unfortunately consistency has been consistently missing. Nearly every delivery order has had something wrong, items missing, or occasionally an entirely different order showing up at our door (surprise!). Most recently, when we reached out to this store to make it right, we were redirected to corporate rather than helped locally. That response didn’t inspire much confidence. Panera food is somewhat solid, but if you’re considering delivery from this location, proceed with caution. Double-check your order… and maybe say a small prayer. Because the door dash service Panera uses is horrific at best.

Brand Certified Facts from Panera Bread

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