CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Williamsburg is here with warmth and welcome. Panera Bread. Food as it should be.
Customer service experiences vary widely, with some praising friendly staff while others report rudeness and disorganization.
Food Consistency
Food quality is generally good, but there are frequent complaints about incorrect orders and inconsistent portion sizes.
Wait Times
Many customers express frustration with long wait times for food, especially during busy periods.
Cleanliness Issues
Several reviews mention cleanliness problems, including dirty tables and restrooms, impacting the overall dining experience.
Management Concerns
There are multiple mentions of poor management and staffing issues, leading to service delays and inventory shortages.
JJ
Jay
1 day ago
5.0
Outstanding experience!
AW
Abhi Weltig
6 days ago
5.0
Good food and friendly staff
JB
Jordan Bronstein
Dec 29, 2025
5.0
I was having a very Sunday-y Sunday (12/28 around 11am) and was greeted by a very friendly employee. I was waiting to use one of the kiosks to order and a kind employee got my order instead, since he was available. He went out of his way to ask how my day was going and make polite conversation. I'm not someone who is very picky with service and wouldn't have gotten upset if he hadn't put that effort forward, but I really appreciated the small act of kindness since I was having a day. I placed my order, waited a couple minutes, and then got overly confident trying to bring the food to my table for my mom and I, and proceeded to drop everything on the floor immediately. We offered to pay to replace the food but not only did they replace it for us despite us offering, but they also brought it to our table since I clearly can't be trusted to function on Sundays. My Sunday still Sunday'ed since unfortunately, Panera can't control gravity and I'm a giant clutz, but both the employee who greeted me and the employee who replaced my food genuinely made my day better, so I wanted to say thank you!
JB
John Byxbe
Dec 18, 2025
1.0
We’ve used this Panera location many times, and unfortunately consistency has been consistently missing. Nearly every delivery order has had something wrong, items missing, or occasionally an entirely different order showing up at our door (surprise!).
Most recently, when we reached out to this store to make it right, we were redirected to corporate rather than helped locally. That response didn’t inspire much confidence.
Panera food is somewhat solid, but if you’re considering delivery from this location, proceed with caution. Double-check your order… and maybe say a small prayer. Because the door dash service Panera uses is horrific at best.
JT
J. Tucker
Dec 14, 2025
2.0
Not the typical Panera vibe here. The food was good but they would only serve the to-go sizes, despite the fact we were dining in for the evening. There are many signs saying you may wait up to 45 minutes for your food and all will be served in to-go boxes. This is an issue b/c you receive less food in the smaller containers. I believe they just did not have the staff required for the restaurant, and they were doing the absolute best that they could.
All the associates were very friendly and kind. Food was good, but serving size small. Wait was long. And the atmosphere is lacking just from poor design - no fireplace or comfy seating options. The floorplan is cramped and forced. The parking lot is even awkward. Will probably not return to this location.