Feedback indicates a mix of experiences with staff, ranging from friendly and helpful to rude and dismissive, particularly highlighting issues with management behavior.
Store Cleanliness
Many customers praised the store for being clean and well-maintained, contributing positively to their shopping experience.
Product Availability
Several reviews noted inconsistent stock levels, with some customers expressing frustration over frequently unavailable items.
Checkout Experience
The self-checkout system received mixed reviews, with some customers appreciating its convenience while others found it frustrating due to long lines and limited staffed registers.
Produce Quality
Customers reported issues with the freshness of produce, with some items being wilted or old, indicating a need for improvement in this area.
CB
CeAjia Boyd
Jan 5, 2026
1.0
I’ve never felt compelled to write a review like this, but the behavior of the manager during my visit was beyond unacceptable. She was rude, disrespectful, and completely unfit to be in a leadership position. From the moment she approached the situation, her tone was nasty and condescending, making it very clear that she had no interest in being helpful or professional.
Throughout the interaction, she repeatedly rolled her eyes while I was speaking, which was incredibly disrespectful and immature—especially coming from someone who is supposed to be a manager. Instead of listening or attempting to resolve the issue, she spoke over me, dismissed my concerns, and responded with attitude and sarcasm. Her body language alone showed contempt, and her tone made it clear she didn’t care how she was treating a customer.
This wasn’t just poor customer service; it was a reflection of her character. The way she carried herself was mean-spirited, arrogant, and uncalled for. There was no apology, no accountability, and no attempt to de-escalate the situation—just eye-rolling, attitude, and disrespect. It’s honestly shocking that someone who treats people this way is allowed to manage others or represent a business.
A manager sets the tone for the entire establishment, and her behavior alone ensured that I will never return. This experience left me feeling disrespected and frustrated, and it speaks volumes about what this business tolerates. Until this manager is replaced or seriously retrained, I strongly recommend taking your business elsewhere.
And I felt like she was trying to belittle me and she was being racist as well if I remember correctly her name was Renee? She is so disrespectful and I also saw her being rude to one of her workers who was also black shame on her and this establishment. Do better I am so disappointed.
Renee is horrible
SJ
Shannon Johnson
Dec 16, 2025
1.0
I go here everyday and its this young man that works self checkout. He's beyond rude, doesn't speaks just walks up to you with thee most nastiest attitude ever. 12/16/25 8.51 pm He's work self checkout. Iff you dont like your job find another and he makes it's a habit of being rude to me spoke to manager before guess nothing happened. Do better find a much pleasant person for self checkout
MM
M
Dec 13, 2025
4.0
I’ve been shopping at this location for a year now, the staff is always kind. Today 12/13/25 , I was checking out at 11pm. Cashier on #4, was just so darn nice. Like I apologized to her, for the hassle, because I did have a lot of items. However, she was consistently apologetic to me, she thought she was holding me up- with her ringing up my items & bagging them herself. Wow, just such a caring person. Customer service award to her!
RM
Ray mond
Dec 3, 2025
5.0
Well stocked, organized and friendly/ professional staff. Also great deals when you download the app.
MC
M.S. C.
Oct 24, 2025
2.0
The vegetables in produce were wilted and old. The only relatively fresh item I found was mushrooms. The rest of the store was good. But they need to step up their game on fresh vegetables.
What are the operating hours of Food Lion in the Candle Factory Shopping Center?
Food Lion is open daily from 7:00 AM to 11:00 PM.
Where is Food Lion located in Williamsburg, VA?
Food Lion is located at 7537 Richmond Rd, Candle Factory Shopping Center, Williamsburg, VA 23188, USA.
Does Food Lion accept mobile payments and debit cards?
Yes, Food Lion accepts mobile NFC payments as well as debit cards.
Is Food Lion wheelchair accessible?
Yes, Food Lion has wheelchair accessible entrances and parking.
Does Food Lion sell organic and prepared food products?
Yes, Food Lion offers organic products and prepared food items.
Does Food Lion offer public restroom facilities?
Yes, Food Lion has public restrooms available for customers.
What is the Shop & Earn Rewards Program at Food Lion?
The Shop & Earn Rewards Program allows customers to save money by earning rewards on purchases. You can learn more and start saving on their website.
What are some nearby fitness centers to Food Lion in the Candle Factory Shopping Center?
Nearby fitness centers include Power Endurance System, Pesfit, and JCC Crossfit, where customers can enjoy workouts before or after grocery shopping.
Which nearby dining options are available around Food Lion?
Nearby dining options include Pizza Hut, Honey Butter's Kitchen, and Norge Bazaar, great places to grab a meal after shopping.
Are there any nearby financial services or ATMs close to Food Lion?
Yes, nearby financial services and ATMs include Coinme, LibertyX Bitcoin ATM, Western Union, and C&F Bank, which can assist with currency needs or money transfers.