Panera Bread

Reviews

• MG

  Monique Gurruchaga

  Nov 15, 2025
  3.0
  So, I usually don’t do reviews but I had to cause I’m done giving this Panera chances to better themselves. It’s not the first time they have been stingy with food. The food itself is good and I’ve come to this Panera ever since it first opened. But it’s getting ridiculous that some ingredients are barely there or non existent. I ordered the breakfast family meal today and this was my first time getting breakfast from Panera. Everything was fine until I opened up my chicken avocado breakfast sandwich and there were only about 4 1/2 of tiny pieces of chicken…. Are you kidding me? Either this is a joke or they just don’t care. And like I said before, this isn’t the first time. I really hope they see this and do better.
• TT

  TIM

  Nov 11, 2025
  1.0
  The manager is rude, the workers are rude. I understand it’s a big chain and people come here for staples, I would pick a different one.
• KS

  Koba Shvelidze

  Nov 11, 2025
  5.0
  Best
• LL

  Leah

  Oct 28, 2025
  5.0
  Amazing food, I love the chipotle avocado chicken melt 😋
• SY

  Shannon Younkle

  Sep 1, 2025
  5.0
  Today, my daughter and I placed a rapid pick-up order at our local Panera. I received a notification that it was ready nine minutes before we arrived, but when we got there—our bag was nowhere in sight. Enter Sana, the incredible assistant manager who handled everything with professionalism, empathy, and genuine kindness. She immediately started piecing things together and, after checking their system and cameras, realized that two teenage girls had likely stolen our food. Their behavior—lingering by the counter and then abruptly leaving with a bag—lined up with our order’s timeline. While most people would have simply apologized and moved on, Sana went above and beyond. Not only did she remake our entire order promptly, but she also offered us complimentary drinks and a cookie to ease the inconvenience—small gestures that made a big difference. What impressed me most was her grace under pressure. She was composed, attentive, and thoughtful. I could tell she genuinely cared about not just fixing the mistake, but also making sure we left feeling valued. I feel terrible that the store lost revenue because of someone else’s poor choices, but I left feeling grateful for the way this team responded. In a world where great customer service is not always impressive, this Panera and especially Sana reminded us how much it still matters. Thank you for turning a frustrating moment into a memorable act of kindness.

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