McDonald's

3.0
1771 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
432 14th Street, West Point, VA
23181, United States

Hours

Reviews

3.0
1,771 reviews
5 stars
440
4 stars
326
3 stars
342
2 stars
171
1 star
492

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor service, including rude staff, slow response times, and frequent order mistakes.

Food Quality

Customers reported issues with food quality, including cold, stale, and improperly prepared items.

Cleanliness

The restaurant was frequently described as dirty, with unclean dining areas and restrooms.

Management Issues

Several reviews pointed to a lack of effective management and training, leading to disorganized service and employee attitudes.

Inconsistency

Experiences varied widely, with some customers reporting good service and food, while others faced significant issues.
  • JD
    James Dean
    6 days ago
    3.0
    People were very unhelpful, I wanted at counter for 10 minutes No one helped me, went to koshe. Tables were dirty. Servers were playing around and very load.
  • SC
    Sara Chisholm
    Dec 31, 2025
    1.0
    I had to stop by this McDonald's because I was taking my dad back home and I was in line for over 30 minutes just to put in a order in the drive through and the line was all the way out in the road this is ridiculous they need to get it together
  • TP
    Terrence Perry
    Dec 17, 2025
    1.0
    Had a mobile order placed for drive thru but the line was all the way to the street I had to park so I told the lady at the counter the issue. Upon telling her nicely she rolled her eyes and ask “well what do you want me to do” she then walked to the other lady and that lady said “OH MY GOD, of course” at this point the people behind me were looking embarrassed for me she yelled “that drive though order needs to be over there” I understand people get frustrated and busy but as I sat there I heard several customers being mistreated as well. Hopefully management can get this understanding through to them, that even when your frustrated the customers come first and they get paid to do a job. I wasn’t rude I honestly was having a bad day and walked in only to be disrespected and have my day get far worse than it was walking in. My family member passed away yesterday and it’s been a very rough day. This is my first time ever writing a review at this location and it’s so that hopefully it dosnt happen to the next person walking in with an already bad day. Thanks Stay blessed🙏🏽
  • ST
    sarah tenney
    Dec 17, 2025
    1.0
    Worst McDonald’s I’ve ever been to… people were rude as hell food took forever to come out. They were mocking an old lady. Everyone there needs to be fired immediately.
  • CB
    Collette Balbero
    Nov 29, 2025
    1.0
    Passing through as a Holiday traveler and popped in to get some coffee for the road. Restrooms and dining room were fairly clean but…service was horrible. We put our order in the kiosk so no problem there but the poor guy at the register! The cashier couldn’t get the card reader to work and was trying to get someone to help her with no avail. Finally a woman with manger in training on her tag came and was so rude to both her employee and customer. She finally walked away and said I can’t do this. Really!? Who can than. Meanwhile we wait 10 minutes for our coffees and this guy still can’t pay. I said you should just give him his coffee and sandwich for free for all the hassle. She replied “We never give free food here”! Honestly if I had cash on me I would have just paid for the guys food. Maybe your manager in training needs more training! *By the way the coffee was so bad I threw it away.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in West Point, VA?

McDonald's in West Point, VA is open daily from 5:00 AM to 11:00 PM.

When is the drive-through service available at this McDonald's location?

The drive-through is open every day from 5:00 AM to 11:00 PM.