Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted consistently poor service, including rude staff, slow response times, and frequent order mistakes.
Food Quality
Customers reported issues with food quality, including cold, stale, and improperly prepared items.
Cleanliness
The restaurant was frequently described as dirty, with unclean dining areas and restrooms.
Management Issues
Several reviews pointed to a lack of effective management and training, leading to disorganized service and employee attitudes.
Inconsistency
Experiences varied widely, with some customers reporting good service and food, while others faced significant issues.
JD
James Dean
6 days ago
3.0
People were very unhelpful, I wanted at counter for 10 minutes No one helped me, went to koshe. Tables were dirty. Servers were playing around and very load.
SC
Sara Chisholm
Dec 31, 2025
1.0
I had to stop by this McDonald's because I was taking my dad back home and I was in line for over 30 minutes just to put in a order in the drive through and the line was all the way out in the road this is ridiculous they need to get it together
TP
Terrence Perry
Dec 17, 2025
1.0
Had a mobile order placed for drive thru but the line was all the way to the street I had to park so I told the lady at the counter the issue. Upon telling her nicely she rolled her eyes and ask “well what do you want me to do” she then walked to the other lady and that lady said “OH MY GOD, of course” at this point the people behind me were looking embarrassed for me she yelled “that drive though order needs to be over there” I understand people get frustrated and busy but as I sat there I heard several customers being mistreated as well. Hopefully management can get this understanding through to them, that even when your frustrated the customers come first and they get paid to do a job. I wasn’t rude I honestly was having a bad day and walked in only to be disrespected and have my day get far worse than it was walking in. My family member passed away yesterday and it’s been a very rough day. This is my first time ever writing a review at this location and it’s so that hopefully it dosnt happen to the next person walking in with an already bad day. Thanks Stay blessed🙏🏽
ST
sarah tenney
Dec 17, 2025
1.0
Worst McDonald’s I’ve ever been to… people were rude as hell food took forever to come out. They were mocking an old lady. Everyone there needs to be fired immediately.
CB
Collette Balbero
Nov 29, 2025
1.0
Passing through as a Holiday traveler and popped in to get some coffee for the road. Restrooms and dining room were fairly clean but…service was horrible. We put our order in the kiosk so no problem there but the poor guy at the register! The cashier couldn’t get the card reader to work and was trying to get someone to help her with no avail. Finally a woman with manger in training on her tag came and was so rude to both her employee and customer. She finally walked away and said I can’t do this. Really!? Who can than. Meanwhile we wait 10 minutes for our coffees and this guy still can’t pay. I said you should just give him his coffee and sandwich for free for all the hassle. She replied “We never give free food here”!
Honestly if I had cash on me I would have just paid for the guys food.
Maybe your manager in training needs more training!
*By the way the coffee was so bad I threw it away.
What are the regular opening hours for McDonald's in West Point, VA?
McDonald's in West Point, VA is open daily from 5:00 AM to 11:00 PM.
When is the drive-through service available at this McDonald's location?
The drive-through is open every day from 5:00 AM to 11:00 PM.
What are the delivery hours for McDonald's West Point?
Delivery services are available daily from 5:00 AM to 10:50 PM.
How can I place an order for pickup or delivery at this McDonald's?
You can place orders for pickup or delivery online via https://mcdonalds.order.online/business/-5579 or through the McDonald's App available on iOS and Android.
Which payment options are accepted at McDonald's West Point?
This location accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer a drive-thru service?
Yes, McDonald's in West Point has a drive-thru service available.
What services does McDonald's West Point provide?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I earn rewards at McDonald's West Point?
You can earn points for free food through MyMcDonald's Rewards. More info is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What nearby places can I visit before or after dining at McDonald's West Point?
Nearby places include West Point Farmers Market, West Point Branch Library, and Pizza Hut, giving you options for shopping, reading, or trying different cuisines around your visit.
Where can I find additional fast-food options near McDonald's West Point?
Nearby fast-food options include Burger King, Subway, and 4 Kirklands Snack Shack, allowing for more variety in your meal choices.
Are there any convenient services near McDonald's for shopping or banking?
Yes, Dollar Tree for discount shopping and C&F Bank for financial services are located nearby for your convenience.