Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported frequent mistakes with their orders, including missing items and incorrect food.
Service Speed
Many reviews highlighted slow service, with long wait times reported both in drive-thru and dine-in.
Staff Attitude
Customers experienced rude or unhelpful behavior from staff, including dismissive attitudes and lack of accountability.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and bathrooms, and issues with food quality.
Mixed Experiences
While some customers praised friendly service and good food, these positive experiences were overshadowed by numerous complaints.
OO
Oliver
Feb 26, 2026
1.0
I go in the drive thru like an ordinary mc Donald’s however for 10 minutes we finally get up to the food window a guy says did you Order chicken nuggets and root beer I said no he said or did you order the big meal I said what big meal another guy comes in and says did you order the happy meal and 5 dollar meal deals I say yes but he said the food was sloppy so go to the curbside pickup it will be 7 minutes.20 minuets later still no food so we walk inside at the counter I said where’s my food it’s been 40 minutes
She said ok we will make it right now my dad talks to a lady that’s been waiting a hour and thirty minutes finally after 1 hour of waiting we got our food but in the happy meal they only gave me a cheeseburger wrapping no cheeseburger
SC
Syd Crowbar
Jan 11, 2026
1.0
I wish i could give this mcdonalds 0 stars. i’ve worked in the town center for about a year now, and i can’t remember a single time they’ve gotten my order right. Today they messed up my order horrifically. They took my order incorrectly in the drive through i believe, due to them leaving a trainee to work it by herself. At the payment window they tried ringing me up for a rachelle, to which i corrected the man ringing me up and repeated my entire order. They still rung me up for the mobile order. At the food window they handed me her food and i repeated myself a multitude of times just trying to get a coffee. The manager i believe was the one to give me my coffee, and she didn’t apologize once for the fact that they royally screwed me over. This is a horrible location, and i recommend you go elsewhere for quick and cheap food.
AR
Ashlynn Ramsey
Jan 2, 2026
1.0
I had DoorDash a strawberry milkshake and two strawberry cream pies. The milkshake I got wasn’t even a milkshake. It was a smoothie, but they made it look like a milkshake. And the pies that I got were burnt and looked terrible. Never ordering from that McDonald’s again.
LW
Latrice White
Dec 30, 2025
1.0
Very rude in the drive thru window. Never again!
AJ
Angel Jones
Dec 23, 2025
1.0
If I could give zero I would, they messed my order up 3 times. If we had an allergy we would be messed up. When I tried to get my order fixed I was met with attitude. The worst McDonalds in Virginia . If you need a pit stop go anywhere else.
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