Dunkin'

3.5
277 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Waynesboro, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
501A Shenandoah Village Dr, Waynesboro, VA
22980, United States

Hours

Reviews

3.5
277 reviews
5 stars
135
4 stars
31
3 stars
16
2 stars
17
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several mentioning poor management and lack of accountability for mistakes.

Order Accuracy

Frequent complaints about incorrect orders and items being out of stock, leading to customer frustration.

Product Quality

Inconsistent quality of coffee and food items, with some customers noting that drinks were poorly made or tasted bad.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, highlighting a few positive experiences.
  • RS
    Robert Smalls
    1 day ago
    5.0
    Stopped by during a road trip to use the restroom and grab a quick snack and beverage. I was greeted with smiles from employees and a side note, the restrooms were spotless and very clean!! I ordered the new protein mango refresher and it was absolutely delicious!!
  • SH
    Stephanie Hallsberg
    3 days ago
    5.0
    I stopped in for a hot cup of coffee and a breakfast sandwich this morning. I was greeted with care when i entered the store. The staff were friendly, and my coffee was made perfectly. My sandwich was on point and I had a delicious drink, I would definitely recommend this location!
  • CK
    C K
    Dec 29, 2025
    1.0
    By far one of the worst managers at a Dunkin’ location. I should mention that she will refuse to give her name, but claim she is the manager. Based on other reviews saying the manager is a man, and not her, I guess it’s anyone’s guess which employee is lying. Either way, she is so rude and even when she makes a mistake with the food or the drink, she gets rude and agitated as if you were the one who did it. Don’t bother going to this one when there’s another one right down the highway, both directions.
  • LT
    Lyndon Thomas
    Dec 28, 2025
    1.0
    Out of everything after placing a mobile order and rather than refunding me, I was CHARGED a second time. The biggest collection of absolutely incompetent workers in one place, each thinking they're morally superior. The manager is a disaster of magnitude rarely seen in real life. If you like bad coffee with a side of ineptitude, this is the place for you.
  • CP
    Courtney Powell
    Dec 28, 2025
    1.0
    They did not make my drink right and I did wait about 8 minutes for my 2 drinks and i was the only one in line. I just want my drink right even if I do wait I don’t mind, I don’t want to pay $12 for 2 drinks and they’re not right!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Waynesboro, VA?

Dunkin' in Waynesboro, VA is open Monday to Friday from 5:30 AM to 8:00 PM and Saturday to Sunday from 6:00 AM to 8:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both curbside pickup and delivery services.