Chipotle Mexican Grill

Reviews

• GV

  Greg Vidalinc

  2 days ago
  1.0
  Worst Chipotle I've ever been to. Food looked crusty and old with just the ends left. No friendly staff. Jaden made my burrito, he is useless. I asked for double chicken which he didn't do, I asked for guac on the side and didn't get any, I asked for sour cream and didn't get any. My burrito was lukewarm and mediocre. Avoid this one.
• DF

  D FF

  Dec 29, 2025
  1.0
  Extremely Disappointed - Unsanitary Conditions and Poor Food Quality I rarely leave negative reviews, but I feel compelled to share our experience at this Chipotle location in Waynesboro. The Food Quality Was Unacceptable We initially ordered through Uber Eats/Instacart but went to the store in person. When I opened my order, it looked like a soggy, slimy mess - just wet meat and salad with no structure or appeal whatsoever. The rice was undercooked, the sour cream had a watery, liquid consistency, and the presentation was completely unappetizing. When I politely asked if something could be done about it, I was simply told "that's what it looks like." No offer to remake it, no apology, nothing. The Cleanliness Was Alarming What truly shocked me was the state of the restaurant. I'm including photos because it's hard to believe otherwise: Every single table had food debris on it Food covering the floors throughout the dining area The condiment station was filthy with food scattered everywhere Even the food preparation area behind the counter had visible food waste There was not one clean surface available to sit and eat As a parent with two small children, I felt genuinely uncomfortable eating there given the unsanitary conditions. The Service Was Lacking Not a single staff member smiled or showed any friendliness during our entire visit. While I understand everyone has difficult days, when you're serving food to families, a basic level of customer service is expected. When I mentioned my concerns about the cleanliness and food quality, I was told they were short-staffed by two people. While I sympathize with staffing challenges, that doesn't excuse the condition of the restaurant or the poor food quality. We were there for about 40 minutes and not one person came out and cleaned anything the entire duration no matter how dirty that place was. I did see the women congregating and chatting, but I did not see anybody cleaning. Final Thoughts We came in at 3 PM after traveling all day with two hungry children, and left feeling like we wasted our money. I wish we had simply walked out instead of paying. I tried to be polite and diplomatic when raising my concerns, but the dismissive response and lack of care was disappointing. I hope management takes these concerns seriously and addresses the cleanliness and quality issues. Until then, I cannot recommend this location and will not be returning. Also, because I ordered through Uber/Instacart chipotle didn’t even bother asking me what restaurant this was when I called up to try to resolve it through them because they said they weren’t able to handle it. And because I ordered through Uber/Instacart Uber told me they couldn’t handle it because the payment had already come out and they don’t deal with in-house restaurant issues . Super disappointing I’m now going to have to contact my credit card
• GW

  Garrett Walker

  Dec 19, 2025
  1.0
  Decided to show up around an hour and some change before they closed and behold they are out of white rice and Barbacoa. Two of the main things people will get. Don’t understand how a restaurants most popular item is sold out over an hour before they closed. I guess show up 3 hours before they close to be able to get what you want.
• HL

  Hank Leech

  Dec 15, 2025
  1.0
  Decided to hit up Chipolte for a bowl after Christmas shopping around 3 o'clock. There was hardly any food in the bins.. The place was dirty as heck... Really like Chipotle but this location either needs new management or new employees or both. Hey Chipotle please get your establishments in order. Thanks your customers.
• AM

  A. Manny

  Dec 13, 2025
  1.0
  My husband went to pick up the order on December 13, 2025. He paid $25.38 for order #4012 and was charged the regular price for both orders. Today, Saturday, they have a special: a free entree when you buy another entree at full price. I was on hold with the AI call-in system for 20 minutes, only to be transferred to someone who does not have direct contact with the store. If this message is seen, I would like to be reimbursed for one of our orders, especially since there's a special going on and it's the holidays. I hate to be "that customer," but the AI experience was awful! I just kindly wanted to speak to someone regarding this transaction and not be seen as "complicated."

Frequently Asked Questions About Chipotle Mexican Grill