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Brand Certified

Chipotle Mexican Grill

3.0
(288 reviews)

About

Mexican Restaurant
Chipotle Waynesboro is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1960 Rosser Ave, Waynesboro, VA
22980, United States

Hours

Reviews

3.0
288 reviews
5 stars
105
4 stars
30
3 stars
14
2 stars
24
1 star
115

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted unsanitary conditions, including dirty tables, floors, and food preparation areas.

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, cold food, and missing ingredients.

Customer Service

Many reviews mentioned rude or unhelpful staff, with complaints about poor service and lack of attention to customer needs.

Inconsistency

Frequent inconsistencies in food preparation and ingredient availability were noted, with customers often finding popular items out of stock.
  • VV
    Viqodin
    2 days ago
    1.0
    I have never once had a not cold, not overcooked burrito from this location, I’m not sure why I keep going back, maybe just hoping that management will change and the FORTY DOLLAR food will be made properly for once in this restaurants life.
  • PC
    POLARO C
    Feb 23, 2026
    1.0
    THE WORSE I HAVE EVER EATEN AT. People are rude not friendly both times I visited the food bins were empty where they had to scrape from the bottom of the bins. I don’t know who manages this establishment but it’s a shame that at 12:15 pm empty food bins cold food you have to take home and reheat. Hey but they don’t mind charging you $14 or more for a cold dried out burrito mess. People save your money and get a real burrito a an authentic Mexican grill. IM DONE WITH THIS DRIED OUT WASTE OF MONEY PLACE! If zero was an option that’s my rating.
  • SK
    Shayna Keagy
    Feb 13, 2026
    2.0
    I have dined at this chipotle multiple times and give it mixed reviews. I have been when it is really really good, and I have been when it is really really bad. Tonight was one of those bad nights. First when we walked in we were greeted by very nice people and then that is where it all went downhill. This location always has been understaffed and the line has several of the food items missing. Tonight multiple meat options were empty causing customers to wait, no brown rice, or fajita veggies. I asked for brown rice that was given to me from the drive through line which is not a problem. I was not going to wait on veggies since the one and only cook said it was going to be many minutes for multiple different items. Sitting down to eat many of the tables were very dirty and the so was the floor. That’s when I ate my food, the rice was so crunchy it was almost uneatable and the two tortillas for my tacos were also very tough and almost over heated. I do want to add that my family of three, one man waiting for veggies, and a man paying were the only customers so it wasn’t very busy at all. I probably would have walked out when I first went in, but my teenage daughter really had her heart set on eating there.
  • CB
    Crystal Brooks
    Feb 5, 2026
    1.0
    This is the second time that I’ve come to this chipotle, and it has been so disgustingly dirty. The tables were not clean. I wanted to dine in, but it was too nasty. The floor had food and napkins on it. behind the counter where they serve the food there was food everywhere. The first girl That started my order was going so fast that she wasn’t even listening to what I was saying that I wanted. Needless to say it was a very poor experience. I purchased the food because the food is tasty, but I was so turned off from the conditions of the restaurant that I almost just turned around and walked out again. This is not the first time that I’ve come to this restaurant and it has been so nasty. The staff stands behind the counter and just talk while the dining room is in such disarray.
  • GV
    Greg Vidalinc
    Jan 10, 2026
    1.0
    Worst Chipotle I've ever been to. Food looked crusty and old with just the ends left. No friendly staff. Jaden made my burrito, he is useless. I asked for double chicken which he didn't do, I asked for guac on the side and didn't get any, I asked for sour cream and didn't get any. My burrito was lukewarm and mediocre. Avoid this one.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Waynesboro offer?

Chipotle offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients following their 'Food with Integrity' principles.

What are the opening hours of the Chipotle Mexican Grill in Waynesboro?

Chipotle Waynesboro is open daily from 10:45 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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