Customer Service
Numerous reviews highlighted consistently poor customer service, including long wait times, rude staff, and lack of attention to customers.
Food Quality
Several customers reported issues with food quality, including stale buns, incorrect orders, and food served at improper temperatures.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty floors and restrooms.
Management Issues
Many customers suggested that poor management and staffing levels contributed to the overall negative experience.