Wendy's

3.2
677 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
556 First Colonial, Virginia Beach, VA
23451, United States

Hours

Reviews

3.2
677 reviews
5 stars
224
4 stars
131
3 stars
72
2 stars
64
1 star
186

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with several customers expressing dissatisfaction with the service they received.

Food Quality

Many customers reported issues with food quality, including cold items, incorrect orders, and unsatisfactory taste.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and floors, and concerns about food handling practices.

Speed of Service

Customers frequently complained about slow service, with long wait times reported both in the drive-thru and inside the restaurant.

Management Issues

There were multiple mentions of poor management, including lack of oversight and inadequate training of staff.
  • DR
    Darth Rock
    Oct 29, 2025
    2.0
    Took twenty minutes just to get waited on for a simple large frosty. Then another fifteen to get it. Gonna stop going here. There's never enough people working. You're lucky if there's 3 people there at any given time. If you're looking to get "Fast Food," then this isn't the place to get it.
  • JV
    Jeff Vezina
    Oct 19, 2025
    1.0
    Employee sucked. Rude dirty looks 18 combo, I managed a Wendy's for years and this was just horrible there's a place for employees like this. It's called Walmart. Screen your employees or put them in parking lot. This girl has zero customers service skills.
  • DD
    Dior Donn
    Oct 15, 2025
    1.0
    Came inside Wendy’s to use the bathroom and get some food after I got done using the bathroom. I ordered my food as I always do before I go to work just chose this Wendy’s instead of another one that I go to as I get my food from the counter, a curly haired black man with his hair filled with hairspray, decided that he wanted to throw some ranch sauce at me because he forgot to put it in a bag as I’m reaching in the bag to fill if My food is hot or not because before when I came here, the food was cold and they did nothing about it. The Manager sat right there and laughed as he did that. I called back to talk with the manager, not realizing it was the same person that I seen laughing and she acted clueless as if she didn’t know what was going on so be careful when eating here they might try to throw sauce at you or dump your fries completely in the bag backwards.
  • KC
    K C
    Oct 8, 2025
    1.0
    I was going through the drive-through with my children, using a rideshare and the heavyset white women at the window looked me dead in the face and then told my driver She hope she's getting a tip which was completely out of line rude and unprofessional only because my driver pulled up too far in front of the window so she had to get out and get our order and also I had already generously tipped the driver. This Wendy's worker who is in her early 50s working a fastfood job had no business getting into my personal business and suggesting a tip out of my money very rude and they need to get this person out.
  • AP
    Anna Pratt
    Sep 1, 2025
    5.0
    My boyfriend and I went around 12:30 am this past Sunday (8/31). I don’t recall the workers name (wish I did so he would get recognized directly) but he was nice, welcoming, and personable, especially for it being the middle of the night. He went out of his way to make sure we had everything. He mentioned it was his first week and was super kind and nice to talk to! He was definitely a good hire, and the chicken nuggets were very yummy.

Frequently Asked Questions About Wendy's

Is Hilltop Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.