Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted rude and unprofessional behavior from staff, with several customers expressing dissatisfaction with the service they received.
Food Quality
Many customers reported issues with food quality, including cold items, incorrect orders, and unsatisfactory taste.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and floors, and concerns about food handling practices.
Speed of Service
Customers frequently complained about slow service, with long wait times reported both in the drive-thru and inside the restaurant.
Management Issues
There were multiple mentions of poor management, including lack of oversight and inadequate training of staff.
DR
Darth Rock
Oct 29, 2025
2.0
Took twenty minutes just to get waited on for a simple large frosty. Then another fifteen to get it. Gonna stop going here. There's never enough people working. You're lucky if there's 3 people there at any given time. If you're looking to get "Fast Food," then this isn't the place to get it.
JV
Jeff Vezina
Oct 19, 2025
1.0
Employee sucked. Rude dirty looks 18 combo, I managed a Wendy's for years and this was just horrible there's a place for employees like this. It's called Walmart. Screen your employees or put them in parking lot. This girl has zero customers service skills.
DD
Dior Donn
Oct 15, 2025
1.0
Came inside Wendy’s to use the bathroom and get some food after I got done using the bathroom. I ordered my food as I always do before I go to work just chose this Wendy’s instead of another one that I go to as I get my food from the counter, a curly haired black man with his hair filled with hairspray, decided that he wanted to throw some ranch sauce at me because he forgot to put it in a bag as I’m reaching in the bag to fill if My food is hot or not because before when I came here, the food was cold and they did nothing about it. The Manager sat right there and laughed as he did that. I called back to talk with the manager, not realizing it was the same person that I seen laughing and she acted clueless as if she didn’t know what was going on so be careful when eating here they might try to throw sauce at you or dump your fries completely in the bag backwards.
KC
K C
Oct 8, 2025
1.0
I was going through the drive-through with my children, using a rideshare and the heavyset white women at the window looked me dead in the face and then told my driver She hope she's getting a tip which was completely out of line rude and unprofessional only because my driver pulled up too far in front of the window so she had to get out and get our order and also I had already generously tipped the driver. This Wendy's worker who is in her early 50s working a fastfood job had no business getting into my personal business and suggesting a tip out of my money very rude and they need to get this person out.
AP
Anna Pratt
Sep 1, 2025
5.0
My boyfriend and I went around 12:30 am this past Sunday (8/31). I don’t recall the workers name (wish I did so he would get recognized directly) but he was nice, welcoming, and personable, especially for it being the middle of the night. He went out of his way to make sure we had everything. He mentioned it was his first week and was super kind and nice to talk to! He was definitely a good hire, and the chicken nuggets were very yummy.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Virginia Beach, VA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Virginia Beach, VA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (757) 422-1669.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Hilltop Wendy’s serve breakfast?
Yes, this Wendy’s location in Virginia Beach, VA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for Wendy's at 556 First Colonial in Virginia Beach, VA?
The drive-thru is open Monday through Thursday from 6:30 AM to 2:00 AM, on Friday and Saturday from 6:30 AM to 3:00 AM, and Sunday from 6:30 AM to 2:00 AM.
Does this Wendy's location offer breakfast?
Yes, this Wendy's in Virginia Beach serves breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is dine-in available at the Wendy's on 556 First Colonial?
Yes, this location offers dine-in service along with drive-thru and delivery where available.
How can I order Wendy's food online or through an app?
You can place orders via the Wendy's app available on the App Store or through their website at order.wendys.com.
What are the opening hours for the dine-in service at Wendy's Virginia Beach location?
Wendy's is open daily from 6:30 AM. Close times vary: 2:00 AM Sunday through Thursday and 3:00 AM on Friday and Saturday.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info is available on Wendy's menu website, mobile app, and in-restaurant posters.
Are there other fast food restaurants near this Wendy's location?
Yes, nearby fast food options include Taco Bell, McDonald's, Burger King, and Jersey Mike's Subs, providing variety if you're with a group.
What fitness or activity centers are close to the Wendy's at 556 First Colonial?
UFC GYM and Grand Slam Sports are nearby, offering great options for workouts before or after enjoying a meal at Wendy's.
Are there places near Wendy's where I can do errands, like shipping or grocery shopping?
Yes, there's a UPS Access Point for shipping and Walmart Grocery Pickup and Delivery nearby for convenient grocery shopping.