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Taco Bell

3.1
(640 reviews)

Business Details

(757) 430-6846

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 2400 Elson Green Avenue in Virginia Beach. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
2400 Elson Green Avenue, Virginia Beach, VA
23456, United States

Hours

Reviews

3.1
640 reviews
5 stars
197
4 stars
126
3 stars
69
2 stars
47
1 star
201

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes for orders, both in the drive-thru and dining area.

Food Quality

Many reviews mentioned poor food quality, including cold, incorrect, or overcooked items.

Staff Attitude

Several customers noted rude or indifferent behavior from staff, contributing to a negative dining experience.

Cleanliness

The restaurant was frequently described as dirty, with unsanitary conditions reported in dining areas and bathrooms.

Management Issues

Reviews indicated a lack of effective management, with calls for better staffing and training to improve service.
  • AA
    Aaron
    6 days ago
    1.0
    Ordered one combo.. was waiting in the drive through line for an hour and a half! there was not one customer inside the lobby so I’m not sure what was taking them so long with my food
  • ER
    Edgar Ramos
    Jan 18, 2026
    1.0
    Took forever to get an order in the dining room 30 plus minutes. Sat down to eat and saw a mouse scurry from under condiment counter and run towards the kitchen. Needless to say, I left my food right where it was on the counter and walked out!
  • CS
    Carson Saunders
    Jan 17, 2026
    1.0
    Took forever, mouse crap everywhere, and when I finally got my food there was hair in it.
  • BS
    Brian Saunders
    Jan 17, 2026
    1.0
    Hope you're not hungry. Orders take FOREVER, and I saw a mouse dropping on the sauce counter!
  • FO
    Fuck around and find out
    Jan 2, 2026
    1.0
    Revised since service and food has improved! They must have gotten rid of that one manager. Their service and food quality has improved. Employees have been more attentive and nicer. The food has been good the last couple times I've been in. Terrible location! You would think because it sits in a nice area that it would be professionally run but obviously the owner, the general manager, the shift managers and the crew do not care about the quality they are providing their community. The times I have gone there they were always slow. I went tonight and they were extremely slow. There was nobody in the dining room when we arrived except two people already sitting eating, so they weren't busy. As more customers came in, even delivery drivers, everyone had to wait a long time for orders. The crew was prioritizing drive-thru and even they were sitting there for a long time at the window. I witnessed delivery drivers having to wait 15 minutes standing at the counter for their orders. The crew is inept and the manager was a bubblehead. They all acted like they didn't know how to do their jobs. All the carbonated sodas in the machines were not mixing so all that worked was the fruit punch, lemonade, and tea. It took five employees trying to put their heads together to figure out what to do about the soda, with the manager being one of them, they were all oblivious. The drive-thru person had to make a drink order in the dining room and served it even though it was light purple water instead of the purple Mountain Dew soda...he just served it out the drive-thru window anyway. Wow. Talk about not giving a damn. It was frustrating just watching them. One woman who should have been on the make line was standing where customers could see her on her phone, then she didn't put new gloves on and went straight to the make line. Yuck! Another employee arrived and clocked in but he stood talking in the back instead of tending to customer needs. The female manager would come and go but always looked confused. When we finally got our food, it was barely warm, and their overpriced chicken strips were very overcooked and dry like they'd been sitting all afternoon. I had to ask for a remake. A the drink area they were out of cup lids, the dining room was a mess, and the women's bathroom hadn't been cleaned. I've looked over other reviews for this store and it's obvious that since there are no replies from the owner or management, and this location is still being run this way, they do not care about quality and customer service. They obviously need new management to make big improvements and to let go of the current crew.

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Certified March 01, 2026Yext Knowledge Graph
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