CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Virginia Beach is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported extremely slow service, particularly in the drive-thru, with long wait times for orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor attention to detail when fulfilling requests.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others found them bland or unsatisfactory.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor management.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions.
SS
StaceyLouise
3 days ago
2.0
Cold coffee, empty coffee. Empty or cold hot water. Coffee at all Paneras is weak, but they have options for added espresso. SipClub is a bargain.
Fireplace is sometimes on.
It's a busy place, good location.
Nice staff, friendly employees here.
But, Gross smells everywhere-carpet, floors, bathrooms. Sticky floors, dirty bathrooms. People cannot seem to find the large trash bins so they stuff all their personal garbage and foods, drinks, etc into the tiny coffee area bin.
AO
Alex O
Feb 23, 2026
5.0
Top notch service, clean and welcoming dining area, low waiting time, and well prepared food
MM
Meagan McGuirt
Feb 3, 2026
1.0
Food is mediocre. Not warm. They were out of both milk and romaine lettuce. Coffee was terrible and also not warm, like nauseatingly bad/old. I guess it was an improvement that they had the dark roast this time, other times the carafes were empty. Service was okay other than hearing "take it off that's gross!" loudly and repeatedly from the kitchen while eating. Atmosphere is mediocre, never super clean and the music is absolutely terrible making it hard to work. Even the little tablet you order from was grimey. I got the feeling of bad management and not good kitchen. They didn't even warm up my pastry that I said was for here, just put it cold in the to-go box. I've come a few times because of location, and this time has been the most awful. I don't plan on coming back if I can avoid it.
MO
Mathias Obenauer
Feb 3, 2026
1.0
Should not have to wait 24 minutes at the drive through and watch 3 vehicles pass you after your told to pull up when you only order 4 sandwiches. Will not use this location again, and "manager" didn't know how to handle it other the offered a "free pastry" for my inconvenience.
GO
George Ortiz
Jan 28, 2026
1.0
Where do I start. I have to say this has to be the worst Panera location. I already had two incidents with this location. The first time I ordered my meal and went to pick it up I asked the gentleman behind the counter wjo was making the food if my order was correct. He looked in the bag for 2 seconds, gave me my bag, and said yeah everything is there. When I arrived home, there was a sandwich missing, so I brought it back and they were kind enough to give me a drink, a couple of cookies, and an apology. Today was the second time that I had an issue. I ordered two sandwiches from the same location. When I got there they tell me they don't have peppers for my sandwich. This was not information provided during tge time I ordered it. I wasted my time that completing this order and traveling to pick up my order. At this point, I think they need new management inside of the store. It's a great location but poor management is going to kill the business.