McDonald's

3.4
1540 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4608 Haygood Rd, Virginia Beach, VA
23455, United States

Hours

Reviews

3.4
1,540 reviews
5 stars
537
4 stars
296
3 stars
273
2 stars
131
1 star
303

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including long wait times, rude staff, and incorrect orders.

Cleanliness

Customers frequently reported dirty dining areas and restrooms, with some noting unsanitary conditions.

Food Quality

Many customers expressed dissatisfaction with the food quality, mentioning cold, stale, or incorrectly prepared items.

Staff Attitude

Several reviews pointed out unprofessional behavior among staff, including arguing and lack of customer engagement.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for excellent service and noted positive experiences.
  • MW
    M W
    2 days ago
    1.0
    If people are waiting over 20 minutes for their food at night, it should at least be HOT.
  • SS
    Shannon Scherbinski
    3 days ago
    1.0
    Slowest one I’ve ever been too
  • AO
    Ashley Ortiz
    6 days ago
    1.0
    Took forever too get my food the people that work at night like to play round forgetting people out here idk why and my food came out cold why
  • SS
    sabreena
    Oct 30, 2025
    1.0
    the staff…don’t even know how to describe how horrible the service is here. not saying much considering it is a fast food place but the lack of communication is crazy. got completely ignored by the staff; not to mention we waited such a long time for our food. they can’t take two second to ask us what we need after waiting at the counter for so long but they can stand in the back yelling and cussing at each other.
  • JJ
    Josh
    Oct 22, 2025
    1.0
    Wish I could leave less stars... Everything about it was horrible not only for me but everyone there.... Don't plan on trying to talk to anyone to order or ask questions, that no longer exist. Employees yelling cursing each other.. you also can't pay cash anymore I guess inside... Since they don't have a front customer service attendant or manager I guess.... Must order and pay a to kiosk which is card only

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's location is open daily from 5:00 AM to 11:00 PM.

When is the drive-thru open at this McDonald's?

The drive-thru is open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Fridays and Saturdays.