Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
2,281 reviews
5 stars
641
4 stars
368
3 stars
388
2 stars
236
1 star
648
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported long wait times, both in the drive-thru and inside the restaurant, often exceeding 20-30 minutes.
Food Quality
Many reviews highlighted issues with food quality, including cold, stale, or improperly prepared items, leading to dissatisfaction.
Staff Attitude
Customer service experiences varied widely; while some praised friendly staff, many others reported rude or indifferent attitudes from employees.
Cleanliness
Several customers noted cleanliness issues, particularly in the dining area and restrooms, which detracted from their overall experience.
Management Issues
Frequent complaints about poor management and disorganization were noted, with some customers expressing frustration over unaddressed service problems.
- BSBarry Smith5 days ago1.0Un sweet tea had sugar. Food cold. Customer service eh!
- KCKeshara CooperNov 13, 20253.0The cashier at the drive thru today was great she was kind, friendly, and polite. The food today was good but lunch time my food is always horrible my chicken nuggets always cold I never get fresh nuggets even when I ask for them to be fresh but the sausage mc griddles was good to my children the steak and cheese mc muffin was good and everything was hot they just need to work on their lunch products the fries be good but the chicken nuggets and burgers be cold and horrible.
- KBKeshara BuieNov 7, 20251.0I just left here my fries where extremely cold they did make me new ones because I asked for new ones after being pulled to wait on my cookies when I got home my burger was so dried out I didn’t have any pickles or onions up there which I never requested to be off I love pickles y’all serve me a burger that day there from somebody else order I will not be back im very upset
- PPPenelope PNov 7, 20251.0Every single time I come to this McDonald’s drive thru, they make every single person in line order, pay and then pull up and park to wait. It’s honestly ridiculous. It doesn’t matter what time of day you come.
- NBNiloy BarmanOct 21, 20251.0Ordered on a drive through 2 Mcchicken with small fries and small fanta oranges past 6pm(probably 5:58pm). After payment they told me to go on mobile order pick number 6 for waiting for my food and i have waited there for like 35 minutes. No receipt was given and total was 8.54$.Then i headed to driver through window again but they told me to pull up again and wait by the door for waiting for fries. Then i waited another 20mins and by 6.55pm finally got my food. This is a usual thing in this location. Bunch of lazy people working here and always longer time in drive through.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 404 Birdneck Rd, Virginia Beach?
McDonald's is open daily from 5:30 AM to midnight.
During what hours is the McDonald's drive-through service available?
The drive-through is open every day from 5:30 AM to midnight.
What delivery services does McDonald's offer at this location?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's for delivery online?
You can order delivery through their website at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available for iOS and Android.
What payment options are accepted at this McDonald's?
Payments accepted include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's location has a drive-thru service.
Are there any nearby entertainment options close to McDonald's at 404 Birdneck Rd?
Yes, Sky Zone Trampoline Park is nearby, offering a fun recreational option before or after your meal.
Can I visit a beach close to this McDonald's location?
Yes, the Atlantic Avenue Virginia Beach and the Virginia Beach Oceanfront on The Boardwalk are nearby and great spots to enjoy the beach.
Are there any nearby hotels where I can stay when visiting this McDonald's?
Nearby hotels include DoubleTree by Hilton Hotel Virginia Beach, DoubleTree by Hilton, and various hotels and resorts offering accommodation options.
What categories of food and service does this McDonald's offer?
The McDonald's offers a variety of menu items including burgers, sandwiches, coffee, breakfast, frozen yogurt, and ice cream, with services like mobile ordering, drive-thru, delivery, WiFi, and gift cards.