McDonald's

3.3
798 reviews
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Business Details

1828 Kempsville Rd, Virginia Beach, VA
23464, United States
(757) 479-1008
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1828 Kempsville Rd, Virginia Beach, VA
23464, United States

Hours

Reviews

3.3
798 reviews
5 stars
282
4 stars
128
3 stars
143
2 stars
63
1 star
182

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported excessively long wait times, often exceeding 20 minutes, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poorly assembled food.

Staff Attitude

While some customers praised individual staff members for their friendliness, others noted a general lack of attentiveness and poor customer service.

Cleanliness

Several reviews mentioned dirty tables and unsanitary conditions in the restaurant, contributing to a negative dining experience.

Food Quality

Customers expressed disappointment with the quality of food, citing cold, stale, or poorly prepared items.
  • RA
    Reatha Agustin
    5 days ago
    1.0
    I went to McDonald’s spent 10 dollars on a fish sandwich sm fries, fries are so cold you would think you just took them out of the refrigerator. The fish sandwich was six dollars and change is the same fish sandwich they had for years. they haven’t made any improvements and they have the nerve to charge a little over six dollars for it. Bread was hard sandwich all cockeyed. What a mess if you’re gonna raise your prices do better with the Food who wants to spend all that money on food that is lousy I know I don’t. I work hard for my money and I would like to at least get a decent meal.
  • JM
    Jason McCartney
    Nov 9, 2025
    1.0
    Year after year, these potatoes cannot get an order right! Do better!
  • SH
    Samantha Hargis
    Nov 2, 2025
    4.0
    Zia serviced with a bright smile and was very kind at the window
  • KA
    Kierra Alfano
    Oct 16, 2025
    1.0
    The last 3 times I’ve been to McDonald’s everyone there has had the worst attitude and acted like they hate there jobs and then I waited for 40 minutes to get my food and last night I sat there for another 35 minutes and waited for my food that was cold by the time I got home and they gave me half my fries for all 3 of my large fries and my nuggets were not fresh and hard and cold and then I also got no sauces when I asked for them. The tables were dirty and nasty. I couldn’t even get any help when I asked for some sauce and the drink machine was not working either. I will never go back to McDonalds ever again. The worst experience I’ve ever had!!!
  • JJ
    Junior Jacocks
    Oct 14, 2025
    1.0
    Didn't give me my food after I paid I waited and hour for one apple pie and a sweet tea
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Frequently Asked Questions About McDonald's

What are the regular dine-in hours at McDonald's on Kempsville Rd?

McDonald's on 1828 Kempsville Rd is open daily from 5:00 AM to 11:00 PM for dine-in service.

Can I use the drive-thru at McDonald's on Kempsville Rd late at night?

Yes, the drive-thru is open daily from 5:00 AM to midnight.