Brand Certified
McDonald's
3.3(812 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
1828 Kempsville Rd, Virginia Beach, VA
23464, United States
Certified by McDonald's • Mar 01, 2026
(757) 479-1008
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.3
812 reviews
5 stars
284
4 stars
129
3 stars
143
2 stars
66
1 star
190
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, often waiting 20-45 minutes for their orders.
Order Accuracy
Many reviews highlighted frequent issues with incorrect orders, missing items, and poorly prepared food.
Customer Service
Feedback indicated a lack of friendly and attentive service, with several customers noting rude or indifferent staff.
Food Quality
Numerous complaints were made about cold, stale, or poorly prepared food, leading to dissatisfaction with the overall dining experience.
- TGTiffany GreenFeb 20, 20262.0Definitely not fast food. They pulled every car to park and I'm thinking to keep their time low, koodos to them but it definitely takes away from being fast. I could have understood more if the food was fresh.... It was not. At the window or when my food was brought out I wasn't even greeted or thanked.
- RRRashedaFeb 14, 20261.0I ordered i hot honey chicken with bacon. There wasnt any bacon on it and the meat wasnt cooked all the way. Serving raw chicken to people is just wrong.
- BMBooger ManJan 25, 20261.0This location never gets orders right. Always missing something. I stopped going to this location 3 years ago because of this. Thought maybe things would be different. I was wrong. I am officially done with this place. Sad.
- BBBerry BerryJan 21, 20262.0Ordered a 12 piece nugget, got 10 nuggets. Not coming back.
- JSJennifer StarrJan 15, 20261.0Absolutely horrendous customer service. Have had to reach out to upper management about a hostile worker several times now.
Frequently Asked Questions About McDonald's
What are the regular dine-in hours at McDonald's on Kempsville Rd?
McDonald's on 1828 Kempsville Rd is open daily from 5:00 AM to 11:00 PM for dine-in service.
Can I use the drive-thru at McDonald's on Kempsville Rd late at night?
Yes, the drive-thru is open daily from 5:00 AM to midnight.
Does McDonald's offer delivery service and what are the delivery hours?
McDonald's offers delivery every day from 5:00 AM to 11:45 PM, including same-day and no-contact delivery options.
What payment methods are accepted at McDonald's on Kempsville Rd?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I order McDonald's food through an app?
Yes, you can order using the McDonald's app available on both the Apple App Store and Google Play.
What convenient pickup or delivery services does this McDonald's provide?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery.
What are some nearby dining options close to McDonald's on Kempsville Rd?
Nearby dining includes 17 Hands Coffee bakery and coffee shop, Robin Simmons Bakery, Kelly's Tavern (American cuisine), China Kitchen (Pan Asian and seafood), Pizza Hut, and Subway sandwich shop.
Are there any nearby shops or services where I can run errands after visiting McDonald's?
Yes, Kempsville Crossing shopping center, Metro PCS mobile phone store, Walmart Neighborhood Market, Farm Fresh supermarket, and UPS Authorized Shipping Outlet are nearby for convenient errands.
What nearby beauty and wellness services are close to McDonald's?
Nearby you can find Essentials Looking Good beauty salon, K N Nails nail salon, Supercuts hair salon, De Leon Massage Therapy spa, and Direct Performance Physical Therapy.
Does McDonald's offer any rewards or special offers for customers?
Yes, through MyMcDonald's Rewards, you can earn points to get free food. More details are available on their official website.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website