Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
805 reviews
5 stars
283
4 stars
129
3 stars
143
2 stars
64
1 star
186
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, with many waiting over 20 minutes for their orders.
Food Quality
Numerous reviews mentioned cold, stale, or poorly prepared food, leading to dissatisfaction with the meals.
Customer Service
While some staff were noted as friendly, many reviews highlighted poor attitudes and lack of care from employees.
Cleanliness
Several customers commented on dirty dining areas and unsanitary conditions, contributing to a negative experience.
Order Accuracy
Many customers experienced issues with incorrect orders or missing items, leading to frustration.
- FFFrf FfffJan 2, 20261.0The worst customer service ever smh I literally waited 25 minutes for a large fry and the rest of my order wasn’t done
- HHHeatherDec 26, 20252.0Literally the slowest service ever.
- DNDun noDec 23, 20251.04 cars in front of me. From the time I placed my order it took TWENTY FIVE MINS to get my food. AND it was stone cold. This happens all the time here. The next weekend I went to the one on Indian River Rd., even though I live in the neighborhood next to this McDonalds. 3 cars in front of me. Had my food in THREE and a HALF mins. 21.5 min faster. Why does it take 5 min per car to serve drive through here? And there is never anyone working the inside counter. What the hell is wrong with this McDonalds?!!
- BBBrittDec 10, 20251.0You can’t ever convince me to eat at a McDonald’s again in Virginia. This company has lost all respect and its reputation here is bad. Everyone talks about how badly the service, food and even the employees are miserable. What’s the point in having a fast food restaurant if no one wants to be there, the place is run down and disgusting. Just shut them all down and send the employees home. Do better McDonalds !
- VGVincent GuillenNov 24, 20251.0So this is about the fourth time this happened to me. I placed an order online before breakfast was cut off at 10:13 for a pick up inside. My food should’ve been made and ready for me to pick up when I got there even though it was after breakfast was over They disregarded my order saying that it was in the drive-through and I got a refund. I was only a couple minutes late. It doesn’t take a couple but a minute to put two sausage McMuffins in the microwave real quick they’re breaking down breakfast but it’s not put away all the way yet. I’ve been working in restaurants for 30 years. I know how long it takes to break down the station and refill it with new things. The nonchalant attitude of this is your problem not my problem from the staff not very nice not very nice. They seem to not care. They just wanted me out of there, but I already complained to customer service and I’m not coming to this McDonald’s anymore and I hope nobody else comes here because really the customer service crap
Frequently Asked Questions About McDonald's
What are the regular dine-in hours at McDonald's on Kempsville Rd?
McDonald's on 1828 Kempsville Rd is open daily from 5:00 AM to 11:00 PM for dine-in service.
Can I use the drive-thru at McDonald's on Kempsville Rd late at night?
Yes, the drive-thru is open daily from 5:00 AM to midnight.
Does McDonald's offer delivery service and what are the delivery hours?
McDonald's offers delivery every day from 5:00 AM to 11:45 PM, including same-day and no-contact delivery options.
What payment methods are accepted at McDonald's on Kempsville Rd?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I order McDonald's food through an app?
Yes, you can order using the McDonald's app available on both the Apple App Store and Google Play.
What convenient pickup or delivery services does this McDonald's provide?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery.
What are some nearby dining options close to McDonald's on Kempsville Rd?
Nearby dining includes 17 Hands Coffee bakery and coffee shop, Robin Simmons Bakery, Kelly's Tavern (American cuisine), China Kitchen (Pan Asian and seafood), Pizza Hut, and Subway sandwich shop.
Are there any nearby shops or services where I can run errands after visiting McDonald's?
Yes, Kempsville Crossing shopping center, Metro PCS mobile phone store, Walmart Neighborhood Market, Farm Fresh supermarket, and UPS Authorized Shipping Outlet are nearby for convenient errands.
What nearby beauty and wellness services are close to McDonald's?
Nearby you can find Essentials Looking Good beauty salon, K N Nails nail salon, Supercuts hair salon, De Leon Massage Therapy spa, and Direct Performance Physical Therapy.
Does McDonald's offer any rewards or special offers for customers?
Yes, through MyMcDonald's Rewards, you can earn points to get free food. More details are available on their official website.