Kolache Factory

4.3
1120 reviews

About

RestaurantBakeryCoffee ShopCafeCatererBreakfast RestaurantBrunch Restaurant
Whether on-the-go or on-the-slow, the handmade kolaches at Kolache Factory satisfy breakfast, lunch, and snack attack cravings. A modern take on a European classic, our sweet or savory pastries filled with cheese, fruit, or sausage pay homage to time- honored kolache-making traditions. Each day, our master bakers make our dough using the finest, freshest ingredients and also prepare artisan croissants and muffins that complement our fresh-brewed coffee from Katz. When you dine with family, meet with co-workers, or treat yourself, Kolache Factory has the perfect pastry for every palate. We also have amazing dinner rolls and party trays for all your big catering events! Our kolaches do take time to prepare so kindly order ahead and save time at kolachefactorytogo.com.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Kolache Factory
460 S. Independence Blvd, Virginia Beach, VA
23452, United States

Hours

Reviews

4.3
1,120 reviews
5 stars
734
4 stars
209
3 stars
74
2 stars
40
1 star
63

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being undercooked or lacking flavor, while others were praised as delicious.

Service Issues

Many reviews highlighted slow service, particularly during busy times, and issues with staff attitude, especially from management.

Availability

Frequent complaints about items being out of stock or unavailable, leading to customer frustration.

Cleanliness

The restaurant was generally noted as clean, but some customers reported dirty tables and unsanitary conditions.

Customer Experience

Positive experiences were noted for friendly staff and good customer service, but these were overshadowed by negative interactions in some cases.
  • JM
    Janine Mator
    5 days ago
    3.0
    I love their pecan smoked sausage but they are CONSTANTLY running out of menu items hours before closing. Always a gamble to get lunch here, and trying to order ahead of time doesn't seem to make any difference.
  • AJ
    Alana Jennings
    Nov 14, 2025
    2.0
    These things are NASTY no other way to put it. Cream cheese tastes like a sweet butter as opposed to cream cheese. Egg and sauce mushy. Very underwhelmed bc i thought these would taste so good smh disappointing
  • VN
    Victoria Noff
    Nov 11, 2025
    1.0
    We come here every now and then. Never had a bad experience until now. The person taking orders seemed a little lost or overwhelmed while taking orders. She kept taking orders and asking every single drink order if it was a S or L right after having taken the order. We thought maybe just a lot going on and she can’t check the transaction or remember. We come up, ordered,payed. She grabs one item and then comes back and says we are actually out of xyz. We had already paid for our order… she asks if we what something else. We asked if the ham and cheese was the same price as the items we had paid for. She was like ahh yeah it’s just a supplement. We looked at each other bc she did not sound sure lol and look at the board to find the price and it wasn’t the same and bc we order multiple it made some difference in the price. She was already overwhelmed and had had back and forth conversations with other costumers about the veterans deal active duty or retired whatever, so we didn’t want to add on to it. We looked at each other and we agreed “we are not coming back “ Overall just not a good experience. The atmosphere was already off and then our order mess up and lie was not a experience we enjoyed.
  • CJ
    Courtney Jennings
    Nov 4, 2025
    2.0
    Average food. The filling varies a lot.. so sometimes too much and sometimes mostly bread. Very inconsistent. Should not have drive thru open if only one employee is working.... took over 15 minutes to get my food and I was only 3rd in the line. Will say the employee working had a great attitude though!!
  • NB
    Nicholas Barton
    Oct 25, 2025
    2.0
    I’m genuinely disappointed with the ongoing lack of availability at this Kolache Factory location. Every visit seems to come with the same excuse — “we’re out” — and it’s incredibly frustrating to stop by only to find they don’t have a proper selection of kolaches, the very thing they’re known for. Consistency and reliability are key to any good bakery or café experience, and unfortunately, this location continues to fall short. It’s a shame because when the kolaches are available, they’re excellent — but it’s becoming harder and harder to actually get them. I truly hope management takes steps to improve their inventory and customer experience because right now, it feels like the Kolache Factory has forgotten the “factory” part of its name

Frequently Asked Questions About Kolache Factory

Does Kolache Factory accept reservations?

No, Kolache Factory does not accept reservations.

What are the operating hours for Kolache Factory in Virginia Beach?

Kolache Factory is open Monday through Saturday from 6:00 AM to 2:00 PM, and Sunday from 7:00 AM to 2:00 PM.